SOAR Cybersecurity Support Engineer

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for supporting and maintaining the technical IT/cyber security capabilities necessary for safeguarding the firm's information systems as relates to SOAR. Assist in the designing, planning, testing and implementation phases of cybersecurity technology projects. Support SOAR application infrastructure.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

• Respond to customer-reported issues in adherence to established Service Level Agreements, triaging and resolving them via ticketing systems, phone, email, or remote sessions, while supporting end-user customers in the cybersecurity space, platform developers, and onboarding new customers.  
• Perform advanced troubleshooting at the application level (including playbooks, integrations, and automations) and OS level for the on-premises SOAR platform on Linux, using knowledge of Linux command line operations, scripting, and security technologies.  
• Identify areas of fault (code, environment, configuration, or integration) in SOAR deployments and collaborate with development, engineering, or customer teams to implement fixes.  
• Participate in efforts related to designing, planning, enhancing, and testing SOAR features, including base-lining current configurations, trend analysis, and capacity planning for future requirements and new integrations.  
• Participate in the analysis of customer environments to determine, recommend, and plan the use of new SOAR automations, playbooks, or modifications to existing setups for efficient operation and effective resource utilization.  
• Participate in the implementation of new SOAR features, integrations, or upgrades, including initial configuration, installation, change management, and operational handoff.  
• Take a new perspective on existing solutions to solve complex problems and exercise judgment based on the analysis (e.g., modeling, testing, etc.) of multiple sources of information.  
• Provide technical support for the SOAR platform, offering problem analysis and resolution in a timely manner and explaining and interpreting complex, difficult, or sensitive information.  
• Lead small SOAR-related projects with manageable risks and resource requirements; play significant roles in larger, more complex initiatives.  
• Ensure compliance with internal IAM processes and ITIL standards through ServiceNow for incident management, change requests, and other IT service processes.  
• Maintain and update the internal wiki with documentation on SOAR configurations, troubleshooting guides, best practices, and operational procedures.  
• Handle service requests via ServiceNow to coordinate with the broader enterprise technology space, including infrastructure, networking, and security teams that support the SOAR application's runtime environment.  
• Utilize Linux command line for system administration tasks, such as monitoring, patching, and configuring the SOAR platform infrastructure to ensure optimal performance and security. 

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree and five years of experience in systems engineering or administration or an equivalent combination of education and work experience
• In-depth knowledge in applied enterprise information security technologies including but not limited to firewalls, intrusion detection/prevention systems, network operating systems, identity management, database activity monitoring, encryption, content filtering, and Mainframe security
• Previous experience in planning and managing IT projects

Preferred Qualifications:

• Bachelor’s degree and six years of experience and/or an equivalent combination of education and work experience 
• Banking or financial services experience 
• Experience with SOAR platforms. Experience troubleshooting Linux-based environments at the command line, and providing customer-facing technical support in cybersecurity. Experience with Ansible or similar automation tools, ServiceNow for ITIL-compliant processes, IAM compliance, and maintaining internal wikis or knowledge bases. 

Other Job Requirements / Working Conditions

Sitting

Constantly (More than 50% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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