Security Operations Analyst

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. 

We are looking for a Information Security & Incident Response Analyst to lead day-to-day security operations and help build and maintain our defensive posture. You’ll be responsible for both investigating and responding to security threats, as well as driving broader security initiatives like vulnerability management, compliance support, and security monitoring. This is a hands-on, cross-functional role ideal for someone who can shift between immediate incident handling and long-term risk reduction. 

What you’ll be doing: 

Incident Response 

• Monitor and triage security alerts from SIEM, EDR, and cloud-native tools 

• Investigate suspicious activity and coordinate response efforts 

• Lead or support incident containment, remediation, and recovery 

• Document incident timelines, root cause, and lessons learned 

• Maintain and improve IR playbooks and escalation workflows 

Security Operations 

• Support vulnerability management, threat intelligence, and log review 

• Assist with compliance audits and reporting (FedRAMP, HIPAA, GDPR) 

• Deploy and manage security tools in AWS and Azure environments 

• Collaborate with DevOps, IT, and Engineering to harden infrastructure 

• Contribute to the development of security policies and awareness programs 

Collaboration & Continuous Improvement 

• Share insights and findings across teams to reduce future risks 

• Identify process gaps and propose improvements to security workflows 

• Stay informed on new threats, tools, and regulatory updates 

• Participate in tabletop exercises and cross-functional response planning 

Requirements

• Bachelor’s degree in cybersecurity, computer science, or related field—or equivalent experience 

• 3+ years in a cybersecurity role with incident response or SOC experience 

• Familiarity with the MITRE ATT&CK framework and standard IR workflows 

• Strong working knowledge of AWS and Azure security tools and architecture 

• Experience with SIEM (e.g., Data Dog), EDR (e.g., CrowdStrike, SentinelOne), and network logs 

• Familiarity with FedRAMP, HIPAA, and GDPR security and reporting standards 

• Clear, concise communicator who can document technical findings for mixed audiences 

• Ability to adapt quickly, ask the right questions, and drive decisions under pressure 

Preferred Qualifications 

• Certifications such as GCIH, GCFA, CySA+, AWS Security Specialty, or Azure Security Engineer 

• Experience with scripting (Python, PowerShell) or SOAR tools 

• Background in vulnerability management or cloud forensics 

• Prior experience in a regulated or SaaS environment 

Benefits

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 
• Innovative product culture and project exposure. 
• Training and development from industry-leading experts. 
• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 
• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $70,000 annually.

Our Power is Our People, driven by Our Core Values:

                  Relentless Innovation: Kick status in the quo.

                  Customer Obsessed: Put the customer first. Always.

                  Results Matter: Take action that impacts. Every day.

                  Ignited by Our Diversity: Invite inspiration from everyone.

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC’s Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.