Senior Director of Engineering

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

Position Overview:

We are looking for a dynamic Senior Director of Engineering to manage and expand our office in Pune. 

In this role, you will oversee people management, drive key technical initiatives, foster a customer-focused culture, and ensure collaboration across departments. You will also maintain high-security standards, lead talent acquisition efforts, manage vendor relationships, and collaborate with key stakeholders. You will report directly to the VP of Engineering.

Key Responsibilities:

• Leadership and People Management: Build and nurture high-performing, motivated R&D teams. Focus on people development by creating a supportive, growth-oriented, and collaborative environment.
• Technical Initiatives: Drive technical initiatives in Pune in partnership with the global Engineering leadership team. Highlight initiatives from the team in Pune.
• Customer Focus: Partner with product and customer-facing teams to deliver solutions that meet customer needs. Instill a customer-first mindset across the organization.
• Operational Excellence: Lead day-to-day operations in the Pune office, focusing on timely and high-quality execution. Set performance metrics and ensure the team meets high standards.
• Hiring and Talent Acquisition: Work with the People & Talent team to attract and hire top R&D talent. Provide career development opportunities to retain and grow talent.
• Vendor and Partnership Management: Manage relationships with external vendors, ensuring quality and security. Negotiate contracts and oversee vendor performance.
• Cross-Department Collaboration: Partner with Product, Customer Success, IT, and Security departments to ensure project alignment and successful outcomes.
• Stakeholder Management: Serve as the point of contact for global leadership, providing updates on the Pune site’s progress and strategic goals. Build strong relationships with internal and external stakeholders.
• Teamwork and Collaboration: Promote a culture of open communication and collaboration across teams, both locally and globally.
• Security Leadership: Ensure security best practices are embedded throughout the development and operational processes.

Must Haves 

• Experience: Minimum of fifteen years in engineering, with at least five years in a senior leadership role (e.g., Director of Engineering or Senior Engineering Manager), ideally in SaaS, security, or fraud prevention.
• Technical Expertise: Strong software engineering, architecture, and distributed systems background. Experience with cloud services (AWS, GCP, or Azure), API development, data security, and scaling engineering systems.
• Leadership Skills: Proven ability to build and lead high-performing, cross-functional teams. Commitment to fostering an inclusive and collaborative team culture.
• Customer-Centric: Strong focus on delivering customer-centric solutions. Ability to gather customer insights and incorporate them into engineering practices.
• Execution Focus: Experience managing complex technical projects with multiple stakeholders, from concept to delivery. Proficiency in Agile methodologies.
• Vendor and Stakeholder Management: Experience in managing external vendors and stakeholders. Strong negotiation and vendor performance management skills.
• Security Mindset: Strong understanding of cybersecurity best practices and the ability to integrate security protocols into the development lifecycle.
• Ability to collaborate effectively across multiple time zones with global teams: demonstrating flexibility in working hours to accommodate international stakeholders and project timelines.
• Communication: Excellent communication skills, with the ability to engage and influence senior stakeholders globally.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field. A master’s degree is preferred but not required.

Nice to Have:

• Experience in fraud prevention, security, or SaaS industries.
• Experience scaling engineering operations in new regions.
• Familiarity with modern DevOps practices and cloud-native architectures.
• Program management experience.

Location: Pune, India. Required to work onsite most days, with collaboration across different time zones.

Why Arkose Labs?

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, OpenAI, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

• Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
• Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
• Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
• Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including OpenAI, Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

• People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
• Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
• Customer Focus. We empathize with our customers and obsess about solving their problems
• Execution with precision, professionalism and urgency
• Security. It’s the lens through which we implement our processes, procedures, and programs

Benefits:

• Competitive salary + Equity
• Beautiful office space with many perks 
• Robust benefits package
• Provident Fund
• Accident Insurance
• Flexible working hours and work from home days to support personal well-being and mental health

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

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