Senior Manager, Technology and Cybersecurity Audit & Advisory Services

At Manulife, our Audit and Advisory Services function is dedicated to adding significant value for our customers. By collaborating with management at all levels, we enhance the management of controllable risks, ensuring a robust and resilient organization.

Our team provides essential services to senior management and the Board of Directors, delivering insightful reports that empower them to effectively oversee and manage risk. This proactive approach not only supports their supervisory responsibilities but also strengthens our commitment to excellence and accountability.

About our team:

We are a thriving, energetic, collaborative team dedicated to driving value and fostering a culture of excellence within Manulife. Joining our team means taking on a pivotal role in providing independent and objective assessments to strengthen governance, risk management, compliance, and internal control of a leading global insurance and asset management group. We embrace innovative ideas to deliver efficient, effective, and insightful audit results.

The Technology Audit Team provides assurance that technology used by Manulife to deliver business results operates in line with policies and standards. We also provide advice to senior management to improve performance. We are a global team with staff in 8 countries across North America and Asia. We assess technology as part of initiatives, processing, and operations to ensure that delivery meets business, cybersecurity, performance, and regulatory expectations.

Job Summary:

In this role you will primarily work with our segment and business line Chief Information Officers, and global functional partners leading our data, cybersecurity, engineering, infrastructure, information and operational risk management, and program delivery practices. We leverage analytics and use Microsoft Azure Data Services with tools such as Power BI and Co-Pilot to automate our testing in line with Manulife’s ambition is to be the most digital, customer-centric company in our industry. 

Through our engagements, you will learn about each of our business markets including the external and internal demands of technology, digital processing, growing regulatory requirements around cybersecurity, and opportunities to explore new technologies, platforms, and leading global technology partners as they are deployed.

Join us and make a significant impact on our commitment to excellence and innovation in risk management.

Key Responsibilities:

• Lead a team of auditors to cover key internal technology risks and produce meaningful audit reports that clearly articulate the position on risks and related issues.
• Lead or support multiple simultaneous audit projects to ensure time and quality objectives are met. Timely address and/or report potential budget overruns and resourcing concerns.
• Assess and evaluate the effectiveness and efficiency of internal controls and operating practices.
• Clearly communicate potential issues and evaluate corrective action plans.
• As an infrastructure, security, and/or technology risk Subject Matter Expert (SME), train technology auditors on emerging technologies and security principles.
• Collaborate and communicate with various partners within the three lines of defense to promote awareness of risk.
• Assist in preparing and presenting reports to Audit Committees.
• Recruit and develop high-caliber staff, supporting their growth through the Audit Services Core Competencies model.

Qualifications:

• University degree in information systems, or other relevant degree or equivalent experience, plus a risk/security (e.g., CISA, CISSP) or other cloud/networking (e.g., AZ-xxx, CCxx) certification or equivalent experience, with 6-8 years of relevant experience.
• Working knowledge of system development methodologies, cyber and network security processes, and related regulatory requirements.
• Working knowledge of cybersecurity concepts, such as, Security Operations (Vulnerability Management, DLP, SIEM etc.), Security Engineering (Cryptography, Cloud Security, Security Architecture etc.)
• Working knowledge of other technology infrastructure concepts, processes, and associated risks - such as, Active Directory, DevSecOps, Virtualization, etc.
• Working knowledge or prior experience with information systems and operations used in the insurance industry and financial services industry will be beneficial.

Tools/ Technology you will have exposure to:

As an audit professional at Manulife, you'll have the chance to work with a diverse set of advanced tools and technologies, including a centralized GRC tool used by all three lines of defense, business analytics tools, enterprise data lake, machine learning, Gen AI, Python, and more. These exposures will provide you with invaluable experience in performing innovative testing with digital and analytic tools, enabling key insights that drive impactful audit outcomes.

Leadership Exposure:  

This role offers a unique opportunity to collaborate directly with members of the Audit Leadership Team (ALT) and Technology and Risk leadership. By engaging with senior leaders, you will gain valuable insights and visibility, enhancing your leadership skills and professional growth within the organization.

Learning Opportunities:

Joining our Audit and Advisory Services team presents an excellent platform for professional development and continuous learning. You will be exposed to a diverse range of audit engagements, gaining insight into Manulife's business models across all lines of business including insurance, asset management and retirement. Additionally, you will understand Manulife's contemporary focus points including business initiatives, key strategies, and projects, etc. Our specialized training programs will also keep you abreast of the latest industry developments, emerging risk items, professional audit practices and standards. This dynamic working environment offers the chance to enhance both your technical and soft skills.

Career Advancement Opportunities:

You will be given an opportunity to take on increasing responsibilities, lead impactful projects, and progress within the department and the company. We foster a culture of excellence, accountability, and integrity, and invite you to bring your skills, passion, and expertise to our dynamic Audit and Advisory Services team at Manulife.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,190.00 CAD - $171,210.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.