Enterprise Service Management Platform Product Manager – Security & Compliance Workflows (Hybrid)

Job Description

Enterprise Services is searching for an experienced Product Manager to lead our Security and Compliance Product which includes all ServiceNow applications related to security such as Integrated Risk Management, Security Operations and Business Continuity Management as well as scoped applications that support areas such as Global Security Watch Desk. 

 

Under the direction of the Value Team Lead, the selected candidate will be responsible for partnering closely with key stakeholders in the ITRMS, Global Strategy, Cloud/Infrastructure (DR) as well as Global Security to Build a technical roadmap as well as define and maintain a backlog of capabilities that enable the effective management of our Security and Compliance capabilities through ServiceNow. 

Major responsibilities include but are not limited to: 

• Gain deep subject-matter expertise within security and compliance processes, systems, and data. 

• Define overall product vision and strategy with a keen focus on value, business outcomes, and user experience. 

• Follow and apply Product Model principles to maximize value delivery 

• Defines objectives and key results for the products 

• Partner with key stakeholders in ITRMS, Global Strategy, Cloud/Infrastructure(DR), and Global Security to define a product roadmap based upon business priorities 

• Maintain and prioritize a healthy backlog of well-formed epics, features and user stories which align with the overall roadmap and serve as requirements for the delivery squad 

• Capture, convey, and manage risks, impediments, assumptions, and dependencies for execution, and focus on reducing impact early and often. 

• Measure the Total Cost of Ownership (TCO) for the in scope products and make informed decisions which will lead to TCO optimization 

• Collaborate with various IT teams to help ensure alignment between business needs and solutions. 

• Drive release and operational support planning and execution 

• Serve as primary contact point for questions on business requirements and related questions. 

 

Required Qualifications: 

• Bachelors in IT, Engineering, Computer Science, or related field. 

• 5+ years of relevant work experience, with at least 2+ years of demonstrated technical leadership experience using Agile methodologies 

• Minimum of 3 years of ServiceNow engineering/development experience 

• Detailed knowledge of ServiceNow platform, hands-on experience in ServiceNow Security modules applications including industry trends. 

• Experience collaborating with vendors/external partners 

• Demonstrable experience in building and supporting large scale IT solutions using modern technologies 

• Leadership and management skills, with proven abilities to set direction, lead and motivate team members 

• Excellent interpersonal and communication skills, with the ability to quickly establish credibility and trust with a variety of stakeholders 

EITCareers

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders).  Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
 

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.  This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

$164,800.00 - $259,400.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

na

Required Skills:

Cyber Threat Intelligence, Product Management, Requirements Management, Security Governance, Stakeholder Relationship Management, Strategic Planning, System Designs

Preferred Skills:

Job Posting End Date:

10/3/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.