Senior Infrastructure Engineer

Company Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

As Senior Infrastructure Engineer (Patch Management), you will be responsible for for overseeing and managing the patch management operations within the organization. This role primarily focuses on utilizing SCCM and WSUS to ensure that all systems and applications are up-to-date with the latest security patches and software updates. The successful candidate will have extensive experience in managing enterprise environments, excellent problem-solving skills, and the ability to lead a team in delivering effective patch management solutions.
 

What will you do?

Patch Management:

Lead the planning, testing, deployment, and monitoring of security patches and updates using SCCM and WSUS.

Develop and implement patch management policies and procedures to ensure compliance with industry standards and best practices.

Collaborate with security teams to prioritize patches based on vulnerability assessments and threat intelligence.

SCCM Administration:

Design, configure, and maintain SCCM infrastructure to support patch deployment, software distribution, and operating system deployment.

Monitor and troubleshoot SCCM-related issues and ensure optimal performance of the system.

Create and manage SCCM collections, advertisements, and packages for application deployments.

WSUS Administration:

Manage WSUS server settings, approvals, and synchronizations to ensure timely deployment of Microsoft updates.

Troubleshoot WSUS-related issues and perform regular maintenance and optimizations.

Reporting and Compliance:

Generate detailed reports on patch compliance, vulnerabilities, and remediation efforts for management review.

Ensure all systems are compliant with organizational security policies and regulatory requirements.

Team Leadership:

Mentor and guide junior team members, providing technical expertise and support in patch management processes.

Coordinate with cross-functional teams to address patch-related issues and system updates.

Continuous Improvement:

Evaluate and recommend new tools and technologies to enhance patch management operations.

Stay current with industry trends and best practices related to infrastructure management and security.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Qualifications

The ideal candidate should possess:

• Education:
  • Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is a plus.
• Experience:
  • Minimum of 5-7 years of experience in IT infrastructure with a focus on patch management using SCCM and WSUS.
  • Proven experience in managing enterprise-level environments and deploying patches across diverse systems.
• Technical Skills:
  • Strong expertise in SCCM administration and WSUS management.
  • Proficient in scripting and automation using PowerShell or similar tools.
  • Familiarity with Windows Server, Active Directory, Group Policy, and networking concepts.
  • Knowledge of security frameworks and compliance standards (e.g., ISO 27001, NIST).
• Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong leadership and team management abilities.
  • Effective communication and interpersonal skills.
  • Ability to work under pressure and manage multiple priorities.
• Preferred Certifications
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified Information Systems Security Professional (CISSP)
  • ITIL Foundation Certification