Manager, Global Security Operations

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

POSITION TITLE

Manager, Global Security Operations Center

COMPANY OVERVIEW

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

POSITION OVERVIEW

The Global Security Operations Center (GSOC) Manager is responsible for management of the Milliken GSOC, located at RMC in Spartanburg, SC. The manager’s primary responsibility is to design, develop, implement, and oversee the Milliken corporate-wide security, loss prevention and emergency operational programs while also meeting the daily operational or strategic requirements of the Corporate Security team and the company. These tasks will include intelligence analysis, product innovation and implementation, emergency operational support of RMC, emergency communications, contractor management, worldwide situational awareness, high risk travel management, site monitoring and active project management in coordination with Milliken stakeholders to ensure the safety of the company’s world-wide workforce and assets. The GSOC manager works to develop strong partnerships both internally and externally and provides an active leadership approach to implement security and emergency management programs. The GSOC manager reports directly to the Vice President of Global Security. 

JOB RESPONSIBILITIES

• Monitor and manage GSOC daily operations, including staffing, to ensure 24/7/365 coverage.  

• Monitor programs including intelligence analysis, product management, CCTV monitoring & response, travel tracking and support in high-risk environments, crisis and emergency response coordination. 

• Following Legal and Security Management guidelines develop and manage strategic liaisons with Law Enforcement and other private/public sector counterparts. 

• Design, develop, and implement security operation protocols regarding traveler and asset safety, associate communication, emergency response, and all other functions within the GSOC 

• Create measurable reporting processes to include security environment monitoring, incident response, tracking and reporting, and other service areas. 

• Lead the information gathering process to understand potential risks to Milliken associates and guests. 

• Support and participate on RMC and corporate emergency response teams. 

• Develop and implement intelligence reporting program policies, procedures, and performance metrics to include alerting assets, travelers, security assessments, country risk ratings, and other products. 

• Ensure Milliken security programs and strategies are effectively implemented, managed, and maintained. 

• Develop security policies and procedures, define security performance metrics, and develop awareness and communications plans to support security programs. 

• Support Crisis Management & Communication, Travel Security, and Business Continuity incident reporting structure as required by Milliken’s Enterprise Risk Management programs. 

• Attend educational training events at various times during the year for ongoing education and program updates 

QUALIFICATIONS – REQUIRED

• Associate degree; or equivalent experience. 

• Military, law enforcement, fire or Industrial security experience, GSOC experience preferred 

• Intermediate MS Word, PowerPoint, and Excel skills with a creative mindset and proven application and integration of various platforms 

• Demonstrable communication skills, strong attention to detail with self-initiative, personal accountability, and follow-through 

• Demonstrated ability to manage and cope with high levels of stress while maintaining focus and productivity during critical moments 

• Analytical mindset, with a proactive approach to identifying potential security risks and trends 

• Exhibit strong problem-solving skills, swiftly identifying solutions and making sound decisions while under pressure 

• Ability to manage parallel projects, timelines, progress, and deliverables and provide meaningful progress reports regularly with little or no direction 

• A positive attitude and ability to collaborate and work effectively and efficiently with cross-functional teams including upper management 

• Professional discretion and ability to work with highly confidential information 

QUALIFICATIONS – PREFERRED

• Advanced MS Word, Excel and/or PowerPoint skills  

• GSOC experience 

• Security or military background and experience 

#LI-AF1

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.