Lead DevSecOps Engineer(Customer Support)

Are you ready to make an impact at DTCC?   

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets.  We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact.  We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. 

Pay and Benefits: 

• Competitive compensation, including base pay and annual incentive 
• Comprehensive health and life insurance and well-being benefits, based on location 
• Pension / Retirement benefits  
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. 
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).  

The Impact you will have in this role:

The Enterprise DevSecOps (EDSO) team Designs, builds, maintains, and supports software and platforms in service of IT Software Delivery, Operational and Resiliency Programs. The role of EDSO is to enable the broader organization to operate using DevSecOps and automation principles by providing a combination of platform, process, and culture direction. DSO Customer Care Team function provides first- line support for DSO Services, ensuring end users can leverage the full capabilities within the DSO toolset. The Lead DevOps Engineer is a Senior Associate role and will provide required support to EDSO Products and services.

Your Primary Responsibilities:
 

• Support and maintenance of DevOps products, tools and services that support our continuous integration, continuous deployment/delivery capabilities, and automated provisioning on both cloud and On-Prem Platforms.
• Analyze issues/failures in products and services and identify common themes, root cause and remediation actions that will strengthen the stability and reliability of the product.
• Lead incident and problem management by collaborating with various teams to ensure customer issues are resolved timely and efficiently.
• Develop and contribute to knowledge base, process, and procedure documentation.
• Implement proactive monitoring of tools, services, and infrastructure at all tiers to help reduce unplanned outage time.
• Collaborate with the development and infrastructure teams to improve and support software features through agile, continuous integration, and continuous delivery/deployment (CI/CD) processes.
• Work with respective SMEs on maintaining health, monitoring, alerting, and reporting tools (CloudWatch, etc.)
• Contribute to technical process improvements across a variety of fields such as training, agile, and modern development practices.
• Lead by example through demonstration of high performance in the areas of customer service, collaboration, teamwork, reliability, efficiency, and execution.
• Strong customer service skills and an ability to interact at all levels of the organization (customers, technical teams, and senior executives).
• Provide after business hours support and 24x7 on-call support on a rotational basis.
• Develop and maintain knowledge and expertise on EDSO products and services.
• Support the training of team members on all products and services.
• Provide guidance on solving of complex issues.
• Assist the leadership in managing escalations.

Qualifications:

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience.

Talents Needed for Success:

• 8+ years’ IT industry experience with skills using DevOps tools to automate software development process.
• Application Development experience with programming languages such as Java, Java script, and Angular,
• Application or Infrastructure Support experience is a required.
• Administration experience in DevOps tools such as Jenkins, Bitbucket, JIRA, Fortify, SonarQube, and Nexus
• Experience with technologies and platforms including UNIX/Linux, Git, Maven, OpenShift, Chef, Kubernetes, Docker, across the Finance and Service Sector
• Scripting/programming experience using groovy, python, terraform, bash or ksh and PowerShell.
• AWS Cloud services such as compute, networking, and security.
• Implementation experience in Continuous Integration, Continuous Deployment, Continuous Delivery and DevOps Operations for Agile projects.
• Experience in supporting systems from an infrastructure, code, and security perspective.
• Experience in issue/bug tracking tools (JIRA)
• Solid understanding of Incident, Problem, and Change Management ITIL processes
• Understanding of Linux systems
• Ability to communicate effectively (both written and verbal)
• Familiarity with Programming languages such as Java, Angular and Python
• Working experience with tools such as Tomcat, Kibana, Splunk, WebSphere, and Power BI is a plus.

 

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. we are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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