Manager, Operations Compliance

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Identifying and supporting functional and business practices requiring operational compliance activities. Ability to use tools such as Python, SQL, and Tableau to clean and transform large data sets. Design, implement, evaluate, and monitor policies and procedures related to the operational activities for Comcast Business. Partner with process owners in the organization to ensure business controls are designed to address the most significant business risks. Works with a cross-functional team that encompasses representation from all divisions to understand current challenges. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Manages, plans, organizes and coordinates activities of Accounting staff.
• Ensures accurate and timely reporting and analysis of financial data in accordance with generally accepted accounting principals.
• Monitors and develops procedures to accommodate operational and policy changes.
• Manages and oversees ongoing internal audit inquiries and external audit processes.
• Ensures adherence to corporate policies regarding internal controls.
• Reviews monthly balance sheet reconciliations prepared by Accountants and/or Supervisors and instructs Accountants to make necessary changes and advises on adjusting entries as needed.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Additional Responsibilities

• Design, development and maintenance of policies and procedures related to the operational activities in Comcast Business.
• Identify and drive awareness of key operational breakdowns focused on Financials Controls (e.g. Billing Accuracy, Regulatory Compliance), SLA’s, Pricing and Inventory management
• Partner with process owners in the Comcast Business organization to ensure business controls are designed to address the most significant business risks.
• Investigate the root cause(s) all risks and work with Comcast Business management to assure effective change in processes to address root cause(s) and strengthen the overall control environment.
• Identify opportunities to improve and automate internal controls, manage re-engineering and continuous improvement projects involving new policies, processes and systems.
• Report on the status of projects and results of internal control assessment to Comcast Business management and controllership senior leadership.
• Analyze actions initiated or proposed in response to audit recommendations while monitoring the completion of corrective actions to leadership.

• Legacy E2E process flows
  • Define by biller/product/order type
  • Prioritization
  • Staff that will cover this project
  • Controls Assessment
  • Risks/Blockers
  • Masergy team availability
  • Due Date
• CGA Audit readiness
  • What work has been kicked off to date
  • What work needs to be completed ?
  • How often should we meet for an update
  • Audit 101 prep meetings with the leadership team to kick off audit readiness
  • Utilize the slides we had before
  • Setup monthly leadership calls on progress?
• Bill Run Audit
  • Update on what’s been done to date
  • Plan going forward
  • Current risks/blockers
• Pramata
  • Lets have the document count finalized
  • How long to implement
  • Exceptions handling
  • Process improvements recommendations
• International Expansion
  • Compliance role
• Global Privacy Assessments
  • Compliance role

Work closely / partner with the Cable Operational Audit Team and CGA

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Audit Processes, Business Risks, Control Assessment, Operational Compliance

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.