Security Operations Center Analyst I

Additional Considerations (if any):

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title:  Security Operations Center Analyst I

Department:  Operations – Security                                       

FLSA: Exempt

General Function

The Security Operations Center Intelligence Analyst I will utilize automated technology to provide integrated intelligence and analytics to monitor security, improve incident response, and mitigate risks. Analysts use technology to provide timely, accurate, and efficient tactical intelligence, analysis, and investigative and operational support to increase security response, reduce loss of resources, and preserve the customer experience throughout all of Hy-Vee’s assets.

This is an on-site, physical security position. This position is shift work with rotating days off. Days and hours will vary based on open shifts.

Reporting Relations

Accountable and Reports to:  Assistant Director, Security Operations Center             

Primary Duties and Responsibilities

• Monitor security events and identify potential incidents across the organization.
• Monitor multiple systems, alarms, and software and execute prescribed actions steps required in a dynamic environment
• Gather, analyze, correlate, or evaluate information using software, social media, or public records
• Investigate security incidents and produce accurate and timely reports
• Assist security teams in gathering incident evidence and remediating issues
• Study activities relating to retail theft, financial fraud, or other corporate threats
• Collaborate with representatives from other government and intelligence organizations to share information or coordinate intelligence activities
• Utilize and maintain databases and software applications, such as geographic information systems (GIS) mapping and artificial intelligence tools
• Work with our internal teams and customers to proactively identify threats to reduce risk to client businesses and operations
• Produce concise, written analysis and/or visual presentation of findings to communicate potential risks and impact
• Understand and articulate security safeguards required to perform job responsibilities
• Safely navigate virtual environments for supporting assigned tasks, as applicable

Experience

• Law enforcement investigative or military intelligence experience, specifically in conducting investigations, analyzing data, analytical thinking, and preparing written reports.
• Experience in emergency operations centers, military command posts, incident response teams, and investigations.
• Extensive experience utilizing automated technology, web-based products, and social media.

Knowledge, Skills, Abilities and Worker Characteristics

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
• Demonstrated leadership skills within a consensus building corporate culture and effectiveness coaching team members and inspiring teamwork both within his/her direct areas of responsibility and laterally among other work teams.
• Must possess strong coordination, organization, and liaison skills to help consult in the design and implementation of security program strategies, and the ability to seek and gain consensus on creative solutions to complex security issues.
• Strong problem-solving skills. Individual must be pro-active and capable of accurately assessing needs, maintaining a calm business demeanor and taking quick action to resolve issues.
• Clear and effective oral and written communication skills are critical as is the ability to promote the open flow of information by actively soliciting and listening to the ideas of others.
• Effective negotiation and excellent analytical skills.
• Proven ability and commitment to being discreet, tactful, timely and operating judiciously when addressing internal and external customer needs. Diplomatic interpersonal skills, which allow successful candidate to effectively relate to all levels of associates and vendors.
• Thorough knowledge and understanding of relative bodies of law.
• Strong computer skills specifically with the internet, social media, and Microsoft Office suite
• Valid driver’s license.

Physical Requirements

• Visual requirements include:  ability to see detail at near and far range with or without correction.
• Must be physically able to perform sedentary work: lifting no more than 25 pounds, with frequent lifting and carrying of objects weighing no more than 10 pounds.
• Must be able to perform the following physical activities: Stooping, kneeling, bending, standing, reaching, lifting, talking, hearing, and repetitive motions.

Working Conditions

The duties for this position are normally conducted in an office environment and occasionally in distribution and retail locations.  Travel is required as training programs are delivered throughout our trade territories.

Are you ready to smile, apply today.