Sr. Technical Support Engineer, Focused Services
Tasks
- Coordinate with engineering and product teams
- Document troubleshooting steps and resolutions
- Identify root causes and deliver permanent fixes
- Perform root cause analysis and corrective actions
- Provide technical support for Prisma Cloud
- Respond to customer issues within SLAs
- Triage and resolve technical issues
- Troubleshoot application and operating system issues
Perks/Benefits
Skills/Tech-stack
AWS | Ansible | Azure | Bash | CI/CD | Cloud platform | Docker | Firewall Configuration | GRE | Google Cloud | Google Cloud Platform | IPSec | JSON | Kubernetes | Linux | Malware analysis | NAT | Python | SIEM | SSL-VPN | Serverless | TCP/IP | Terraform | Vulnerability Management | YAML
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Related jobs
-
Security Engineer GBP 24K-24KAWS | Azure | Bitbucket Pipelines | CI/CD | CNAPPCertification support | Professional development | Staff discountMid-level Full TimeBury, GB-BUR, BL9 8RR, GBR12h ago
-
Senior AI Security & Automation Engineer GBP 64K-70KAccess Management | Automation | Azure | Azure Logic | Azure Logic AppsAnnual leave | Critical illness protection | Cycle to work programme | Dental cover | Electric vehicle car schemeSenior-level Full TimeLondon, London, United Kingdom14h ago
-
Network Administrator GBP 35K-37KAPI Integration | AWS | Azure | DHCP | DNS161 hours holiday plus bank holidays | Discounts on groceries shopping holidays insurance | Employee assistance programme | Family and friends discounts | Free on-site parkingMid-level Full TimeNew Milton, United Kingdom15h ago
-
Network Engineer GBP 35K-42KActive Directory | Azure Cloud | Azure Cloud VPN | Azure ExpressRoute | Azure NSGAnnual wellbeing day | Corporate medical cash plan | Cycle to work scheme | Employee assistance programme | Employee awardsMid-level Full TimeBirmingham, England, United Kingdom23h ago
-
Engineer - OT Cyber Security GBP 55K-71KAnti-Malware | CRA | Detection Systems | Endpoint protection | HTTPSSenior-level Full TimeRugby, United Kingdom23h ago
-
21 CFR | 21 CFR 820 | 81001-5-1 | AAMI TIR57 | Architecture ReviewMid-level Full TimeBedford, United States23h ago
-
IAM Engineer GBP 60K-65KAccess Management | Access reviews | Conditional Access | CyberArk | DHCPCash health plan | Critical illness protection | Enhanced parental leave | Flexible time off policy | Flexible working hoursMid-level Full TimeLondon23h ago
-
Principal Engineer I GBP 90K-120KAWS | Apache Druid | Artificial Intelligence | Content Filtering | DNSSenior-level Full TimeEMEA - UK1d ago
-
Technology Principal (Security) GBP 75K-98KAPIs | AWS | Access Management | Azure | Cyber EssentialsBike to work | Educational assistance | Employee assistance programme | Fitness classes | Flexible workingSenior-level Full TimeLondon, Birmingham, Manchester, Newcastle upon Tyne, …1d ago
-
Strategic Channel Systems Engineer GBP 61K-71KAmazon Web Services | Azure | Cloud Security | Cloud platform | CybersecurityCareer development | Continuous learning | Health and well-being | Inclusive workplace | Total rewards packageSenior-level Full TimeLONDON, United Kingdom1d ago
-
IAM Senior Engineer GBP 78K-78KAWS | Access Management | Active Directory | BeyondTrust | Certificate managementDiscounts | Enhanced pension plan | Family-friendly benefits | Flexible working | Health insuranceSenior-level Full TimeSalford Quays, United Kingdom1d ago
-
CI/CD | DAST | DAST tooling | DCB0129 | Dependency Scanning25 days leave | Auto enrolment pension scheme | Bank holidays | Birthday leave | Employee assistance programmeSenior-level Full TimeLondon, England, United Kingdom1d ago
-
Cyber Tooling & Automation Specialist GBP 55K-62KAWS | Attack surface | Attack surface management | Azure | Detection engineeringAnnual leave | Dental plan | Employee assistance programme | Flexible working hours | Life insuranceSenior-level Full TimeCambridge, England, United Kingdom1d ago
-
Mid-level ContractCheltenham1d ago
-
Application Development Support Engineer GBP 44K-44KBash | Elasticsearch | Golang | Linux | Node.jsHybrid work | MOD DV eligible | On site 5 days per week | SC clearance required | Work from home occasionallyMid-level Full TimeLondon, GB R1d ago
-
Senior-level Full TimeKnutsford, Radbroke Hall, United Kingdom1d ago
-
Principal Product Security Engineer USD 120K-151K800-53 | AWS Security | Azure Security | CI/CD | CISSPCharitable giveback day | Medical/Dental/Vision insurance | Paid time off | Retirement benefitsSenior-level Full TimeBedford, United States1d ago
-
IAM Engineer GBP 60K-60KAWS | Access Management | Active Directory | BeyondTrust | Certificate management25 days holiday | Enhanced pension plan | Family-friendly benefits | Flexible working | Health insuranceMid-level Full TimeStaines, United Kingdom1d ago
-
Information Security Engineer GBP 55K-55KAccess Management | Cause analysis | Cloud Security | Data Protection | Email SecurityBicycle Loan Scheme | Company pension scheme | Employee assistance programme | Hybrid work | In-house trainingMid-level Full TimeKing Edwards VII Hospital, United Kingdom1d ago
-
AWS | AuthenticationProtocols | Azure | BGP | CIDRFlexible work hours | Remote work | Travel opportunitiesSenior-level Full TimeLondon, England1d ago
-
Customer Success Engineer Prisma Access / SaaS - UK GBP 80K-103KBGP | Bash | CASB | Consulting | DLPRemote workSenior-level Full TimeLondon, England1d ago
-
Senior-level Full TimeLondon, England1d ago
-
Staff Software Engineer GBP 90K-120KCloud | Encryption | Golang | JWT | KubernetesFlexible work schedule | In-office collaborationSenior-level Full TimeLondon, England1d ago
-
Senior Solutions Engineer - Public Sector GBP 61K-78KAWS | Access Management | Authentication | Cloud Platforms | Cloud platformIndustry events speaking opportunities | Mentorship opportunities | Remote work | Travel for customer meetingsSenior-level Full TimeLondon, England1d ago
-
Senior-level Full TimeLondon, United Kingdom2d ago