Customer Support Engineer
Tasks
- Collaborate with global support colleagues
- Develop knowledge base content
- Document technical inquiries
- Participate in on-call rotation
- Reproduce and research issues
- Respond to customer inquiries and technical problems
- Troubleshoot technical issues
- Work with R and D teams
Perks/Benefits
- N/A
Skills/Tech-stack
ADFS | AWS | Authentication | Azure | Cloud Platforms | DNS | DevOps | Disaster Recovery | Email support | Firewalls | GCP | LDAP | Linux | Load Balancing | Microsoft Windows | Network Load Balancing | Network Troubleshooting | Packet sniffing | Phone support | Problem Solving | Proxy Servers | RADIUS | RSA SecurID | Reverse Proxy | SAN | SRE | Shibboleth | Single Sign-On | Smart Cards | Technical Troubleshooting | Tokens | Unix | Web Applications | Web Servers | Web portal | Windows Clustering
Education
N/A
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