Staff Technical Support Engineer - Endpoint Security (Cortex XDR/XSIAM) DE
North Sydney, New South Wales
AUD 124K-165K (estimate) Senior-level Full Time
Tasks
- Complete follow-ups
- Conduct root cause analysis
- Create knowledge base articles
- Manage support cases
- Perform fault isolation
- Provide on-call support
- Provide technical support to customers and partners
- Publish technical support bulletins
- Record track resolve issues
- Review technical documentation
- Travel to customer sites for critical incidents
- Troubleshoot issues
- Write scripts
Perks/Benefits
Skills/Tech-stack
Access Control | Active Directory | Antivirus | Batch scripting | Cause analysis | Configuration Manager | DLP | Debugging | Fault isolation | GRE | Group Policy | IPS | IPSec | Information services | Internet Information Services | Microsoft Exchange | Microsoft SQL | Microsoft SQL Server | NAT | Network Access | Network Access Control | Root Cause Analysis | Root cause | SQL Server | SSL-VPN | System Center | System Center Configuration | System Center Configuration Manager | Troubleshooting | Windows
Education
N/A
Regions
Countries
States
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