Manager, Technical Support (SASE)
Tasks
- Conduct performance reviews
- Coordinate technical discussions with cross functional teams
- Detail technical issues to technical and non technical stakeholders
- Develop and deliver technical training programs
- Ensure engineer adherence
- Handle case escalations
- Lead technical assistance center dashboards
- Manage case inflow and backlogs
- Provide technical support to enterprise customers
- Set team goals and monitor performance
- Train and mentor technical support teams
- Troubleshoot complex customer issues
Perks/Benefits
Skills/Tech-stack
24x7 operations | Cross-Functional Collaboration | Cross-functional | Customer support | Enterprise support | Escalation management | Functional collaboration | Mentoring | Service Delivery | Technical Communication | Training delivery | Troubleshooting
Education
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