Senior Technical Support Engineer- Prisma Access Browser
Bengaluru, Karnataka
INR 1670K-2772K (estimate) Senior-level Full Time
Tasks
- Collaborate with engineering teams
- Conduct root cause analysis
- Configure solutions
- Create technical documentation
- Drive product improvements
- Follow up on resolved issues
- Manage support cases
- Perform fault isolation
- Provide on-call support
- Provide technical support
- Publish knowledge base articles
- Resolve customer defects
- Review documentation feedback
- Track and resolve tickets
- Travel to customer sites
- Troubleshoot customer issues
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Azure | Check Point | Cisco | DNS | Firewall | Fortinet | GCP | HTTPHTTPS | IP Routing | IPSec | LDAP | Multifactor Authentication | PKI | RADIUS | SDWAN | SSL | TCPIP | VMware | VPN | Virtualization
Education
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