Sr. Technical Support Engineer, Cortex
Tasks
- Collaborate with engineering team
- Conduct root cause analysis
- Manage support cases
- Participate in on-call rotation
- Perform fault isolation
- Provide after-hours support
- Provide configurations and best practices
- Provide technical support to customers and partners
- Publish technical documentation
- Review documentation for training materials
- Travel to customer sites for critical issues
- Troubleshoot technical issues
- Write scripts for support tasks
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Android | Batch scripting | Cause analysis | Citrix XenApp | Citrix XenDesktop | Debugging | Exploit analysis | Fault isolation | Firewalls | Group Policy | IOS | Linux | MacOS | Malware analysis | Operating System | Operating system troubleshooting | Python | Root Cause Analysis | Root cause | SIEM | System Troubleshooting | Troubleshooting | VDI | VMware Horizon | Vulnerability Management | Windows
Education
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