Technical Support Engineer
Tasks
- Collaborate with Engineering on bug fixes
- Conduct root cause analysis
- Create RCA documents
- Handle customer escalations
- Lead case swarming and training sessions
- Manage support cases
- Participate in hot and risk escalations
- Perform fault isolation
- Provide configurations and troubleshooting
- Publish technical support bulletins
- Review technical documentation
- Support product feature requests
Perks/Benefits
Skills/Tech-stack
8021q | ARP | BGP | Check Point | Cisco | Firewall | Fortinet | IDSIPS | IPSec | IPv4 | IPv6 | Juniper | LACP | LDAP | Linux | MFA | MacOS | Multi-Factor | Multi-Factor Authentication | Networking | OSPF | PKI | RADIUS | Remote Access | Remote Access VPN | SSL | STP | TCPIP | Windows
Education
N/A
Related jobs
-
IT Cyber-Security Engineer INR 1200K-1680KApplication Security | Change Management | Cloud Security | DevSecOps | Identity ManagementMid-level Full TimeCoimbatore, India10h ago
-
Entry-level Full TimePune, India10h ago
-
DC Engineer Specialist INR 1300K-2500KAzure CLI | Azure DNS | Azure Firewall | Azure Virtual | Azure Virtual NetworkSenior-level Full TimeIndia13h ago
-
Sr. Software Development Engineer INR 3000K-4000KAWS | Azure | C# | GCP | HTTPEducation reimbursement | Health plans | Hybrid work model | In-office perks | Parental leave optionsSenior-level Full TimeBangalore, IND; Bangalore, IND18h ago
-
SO_Cloud Infra Operations Specialist INR 2125K-3500KAWS | Access Management | Ansible | Azure | Azure ADSenior-level Full Timecoimbatore, India19h ago
-
Vice President, Senior Product Security Engineer INR 2000K-2250KAuthentication | Authorization | Cloud Security | Confidential Computing | CryptographyHealth insurance | Paid time off | Protective benefits | Virtual coaching sessionsSenior-level Full TimeMumbai21h ago
-
IAM Engineer INR 2755K-3487KABAC | Access Certifications | Access Management | Azure AD | BeanshellCounseling sessions | Discount vouchers | Family care leave | OPD Coverage | Paid leaveSenior-level Full TimeBengaluru, India23h ago
-
Test Engineer - Physical INR 1500K-2500KATM testing | Automated testing | Automation Framework | Backend integration | BashMid-level Full TimePune, Gera Commerzone SEZ, India23h ago
-
AWS | Ansible | Azure | Certificates | ChefFlexible workplace arrangements | Internal mobility | Learning and development programs | MentoringSenior-level Full TimeBengaluru - EC-2 Gateway campus, India23h ago
-
Senior Cloud Security Engineer - Assistant Vice President INR 2000K-3307KAWS Lambda | Amazon EC2 | Amazon S3 | Amazon VPC | Amazon Web ServicesEducational support | Employee networks | Flexible work program | Insurance | Matching gift programSenior-level Full TimeHyderabad, India23h ago
-
Software Development Engineer III — Firewall INR 500K-800KAlgorithms | C# | C++ | CI/CD | Data StructuresSenior-level Full TimeBangalore (Non-SEZ), India23h ago
-
Software Development Engineer III — Firewall INR 500K-800KAlgorithms | C plus plus | C# | CI/CD | Data StructuresSenior-level Full TimeBangalore (Non-SEZ), India23h ago
-
Software Development Engineer III — Firewall INR 500K-800KAlgorithms | C# | C++ | CI/CD | Data StructuresSenior-level Full TimeBangalore (Non-SEZ), India23h ago
-
AWS | Ansible | CI/CD | Cloud infrastructure | CloudFormationFlexible work hours | Medical, dental & vision coverage | Paid parental leave | Paid time off | Retirement plansMid-level Full TimeIndia, Bangalore23h ago
-
Senior Staff -Devops INR 2156K-5000KARM | AWS | Agile | Ansible | AzureEquity | Flexible annual leave | Paid Holidays | Volunteer daySenior-level Full TimeOffice - IND - Karnataka, Bengaluru, …23h ago
-
Lead Cybersecurity - Identity Analytics Engineer INR 2500K-3380KABAC | Active Directory | Azure Resource | Azure Resource Manager | BashSenior-level Full TimeBengaluru, India23h ago
-
Information Security Engineer II - IAM Operations (Okta) INR 650K-900KActive Directory | CrowdStrike | DNS | Firewall | HTTPOn-call support availabilityMid-level Full TimeIND - KA - Bangalore - …23h ago
-
Cloud Security Engineer (Azure) INR 950K-1600KAccess Control | Active Directory | Azure Active Directory | Azure Bicep | Azure BlueprintsAnnual health checkups | Inclusive company culture | Personal accident cover | Term life cover | Tuition reimbursementMid-level Full TimeBangalore, India1d ago
-
Engineer II - Information Engineer INR 900K-1000KAccess Management | Automation | Bash | CI/CD | Event DrivenMid-level Full TimeRemote - India R1d ago
-
Engineer II - Information Engineer INR 900K-1000KAccess Management | Bash | CI/CD | Event Driven | Event-driven architectureMid-level Full TimeRemote - India R1d ago
-
Engineer II - Information Engineer INR 900K-1000KAPI Integration | Access Management | Authentication | Bash | CI/CDMid-level Full TimeBengaluru1d ago
-
Engineer II - Information Engineer INR 900K-1000KAPI Integration | Access Management | Authentication | Bash | CI/CDMid-level Full TimeBengaluru1d ago
-
Engineer II - Information Engineer INR 900K-1000KAccess Management | Authentication | Bash | CI/CD | Event DrivenMid-level Full TimeDelhi1d ago
-
Engineer II - Information Engineer INR 900K-1000KAPI Integration | Access Management | Authentication | Bash | CI/CDMid-level Full TimePune1d ago
-
Engineer II - Information Engineer INR 900K-1000KAccess Management | Bash | CI/CD | Event Driven | Event-driven architectureMid-level Full TimePune1d ago