Technical Support Engineer - PAB
Bengaluru, Karnataka
INR 1670K-2772K (estimate) Senior-level Full Time
Tasks
- Coordinate with engineering on bug fixes
- Create detailed RCA documentation
- Handle escalations and resolve support cases
- Lead case swarming and training sessions
- Perform fault isolation and root cause analysis
- Provide configurations and troubleshooting
- Provide technical support to customers and partners
- Publish technical support bulletins and knowledge base articles
- Review technical documentation for training and marketing materials
- Support product teams with feature requests
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Check Point | Cisco | Fault isolation | Firewall | Fortinet | IDSIPS | IPSec | Juniper | LDAP | Linux | MacOS | Multifactor Authentication | PKI | RADIUS | Remote Access | Remote Access VPN | Root Cause Analysis | Root cause | SSL | TCPIP | Windows
Education
N/A
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