Site Reliability Engineer (Infrastructure / Network (WireShark) / Server/Firewall)

Staff Engineer-Site Reliability Engineering, Assurant, GCC-India

This job is responsible for basic administration, support, planning, implementation and monitoring of systems and infrastructure across various platforms. This includes the understanding of standard engineering patterns in one domain. Can provide solution expansion of existing infrastructure platforms.

This position will be at Hyderabad at our India location.

What will be my duties and responsibilities in this job?

• 40% - With moderate direction has working knowledge of job role demonstrating practical application of technical skills and interpersonal core competencies
• 30% - Provide technical support and in-depth problem analysis capabilities
• 20% - Manages several small to medium-scale projects and/or task of various complexities across the enterprise
• 10% - Serves as an advocate for Enterprise customers
• In some instances of the job, this grade level can be designated to be 80% Operational Support / 20% Solution Delivery
• Digital Forensic Capabilities:
  • Initiate forensic investigations into IT systems to identify the cause of failures and breaches.
  • Help recover and analyze data from compromised systems using specialized forensic tools (Azure monitor, Dynatrace, Datadog, etc.)
  • Prepare detailed reports on investigation findings, including methods used and evidence discovered.
  • Stay updated on the latest trends and advancements in digital forensics and cybersecurity.
  • Develop automation to diagnose potential problems and alerts before they occur.
  • Wireshark certification (WCNA Certification) preferred
• Project Management awareness:
  • Understand the basics of project management skills (i.e. Planning/coordination, communications, problem solving, etc. – no certification required, but nice to have)
  • Scrum practice understanding (No certification required, but nice to have)

•          DevOps engineer capabilities:

• Automation and scripting with moderate programming capabilities (i.e. python, Visual Studio code, and automation tools like Power Automate, PowerApps, etc.)
• Monitoring/logging

•          Disaster Recovery/ Resiliency capabilities:

• Knowledge and some experience with disaster recovery practices/planning
• Business continuity understanding.

•          Miscellaneous:

• Excellent communications/collaboration skills
• Problem solving,
• Continuous learning,
• Adaptability.
• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company

What are the requirements needed for this position?

• May include skills in the following areas: Infrastructure / Network / Server/ Industry Monitoring and Performance Testing Tools / Service Management Process, working knowledge of Technology methodologies (life-cycle management, Agile, ITIL, Waterfall),
• Intermediate knowledge of Windows, Unix/ Linux Operating Systems, Technology infrastructures in distributed / cloud configurations, broad network IP, relational databases and AD / LDAP directory understanding.
• Good proficiency in PowerShell, PowerApps, or equivalent scripting languages.
• 3+ Years of exp in Site Reliability Engineering.

What is the Preferred Experience, Skills, and Knowledge needed for this position?

• Wireshark certification (WCNA Certification) preferred