Sr Manager, Cybersecurity Metrics

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We’re seeking an experienced Cybersecurity Metrics Manager to join our dynamic organization. This role will apply a strong knowledge of technology, cybersecurity, data practices, and frameworks, as well as analytical skills, to gather requirements and lead the development of comprehensive cybersecurity dashboards, metrics, and reporting initiatives to provide transparency and understanding around Cybersecurity Risk and Threats that face us across our family of brands.

Job Description:

Essential Responsibilities:

• Recognized as a security governance, risk, and compliance expert, independently addressing the most complex security risks and providing strategic direction on risk mitigation and governance practices across the security domain.
• Define methods and procedures for new or special assignments, collaborating with cross-functional teams to drive security risk and governance initiatives that align with business needs and objectives.
• Lead complex, high-impact security governance and risk management initiatives, leveraging a deep understanding of business trends and security challenges to develop innovative risk mitigation strategies and solutions.
• Possess a keen awareness of the broader impact of decisions, with initiatives driving enterprise-wide improvements in risk management and security governance, enhancing overall security practices and operational efficiency.
• Lead a security risk and governance team; set clear priorities and define actionable plans, ensuring alignment with organizational goals.
• Guide team members through complex challenges, fostering their growth and development while maintaining a focus on high-impact results.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Your way to impact

In this role you will create and use impactful metrics, reporting, and data visualizations to drive consistent and defendable messaging to effectively communicate the cybersecurity landscape and risk posture with various stakeholders.

This highly collaborative role requires a blend of cybersecurity expertise and analytical skills to drive data driven decision making and awareness of the maturity of our capabilities and the treatment of risk through a foundation of data storytelling and visualization while developing close working partnerships with engineering, architecture, risk management, compliance, legal, communications, government relations, and oversight teams.

Your day to day

• Lead independent and cross-functional projects to develop and implement effective cybersecurity metrics, including key performance indicators (KPIs) and key risk indicators (KRIs), through a centralized reporting capability in relation to PayPals products, people, processes, and technology.

• Collaborate across teams to identify and prioritize key cybersecurity metrics through an established reporting framework.

• Establish trusted working relationships with key partners across engineering, architecture, risk management, compliance, legal, communications, government relations, and oversight teams and act as the liaison capturing timely reporting needs.

• Collect, analyze, and interpret large datasets to identify trends, patterns, and anomalies in cybersecurity metrics.

• Design and build complex technical metrics into easily understandable dashboards, visualizations, infographics, and other reporting formats.

• Provide executive-level reporting and insights on the effectiveness of cybersecurity programs, controls, and risk management efforts.

• Stay updated on emerging trends & best practices in cybersecurity metrics & reporting. Ensure cybersecurity metrics align with relevant industry regulations and compliance requirements.

• Coach and mentor team of metrics and reporting professionals and foster a culture of continuous improvement.

What you need to bring

• Knowledge of current and emerging information technologies (e.g., AI / ML); cybersecurity threats and vulnerabilities; risk management processes and practices; industry standard control frameworks and best practices (e.g., NIST, ISO); and prominent cybersecurity and privacy regulations globally.

• Strong work ethic with proven ability to learn quickly, prioritize work, and manage complex deliverables to completion under established deadlines.

• Superb consultative, adjudicative, investigative, and influencing skills, including business acumen, stakeholder empathy, and conflict resolution, as well as general comfort working in a dynamic, global, fluid, and matrixed working environment.

• Exceptional verbal and written communication and analysis skills, including experience developing high-quality written analysis, strategy, or policy documents

• Prior involvement in analysis, interpretation, and communication of legal or regulatory technology policy requirements.

• Experience crafting and/or presenting metrics and reports providing verbal presentations to varied audiences (e.g., executives, engineers, customers, regulators, etc.)

• Unquestionable professional and ethical integrity, ideally demonstrated through experience with projects of a sensitive, privileged, or confidential nature.

• Ability to approach and understand problems from a statistical or quantitative perspective and draw meaningful, accurate conclusions, as well as scrutinize models and inferences for misleading or overlooked considerations.

• Demonstrable experience in designing and developing dashboards using tools like Tableau, Power BI, or similar.

• Candidates will be expected to provide metric and dashboard samples on relevant topics.

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $123,500 to $212,850

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.