Director of DevSecOps

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why work at Reputation?

• Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

• We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.

• The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback

This is an exciting opportunity to shape the strategic direction and provide oversight of the cloud infrastructure platforms that power our SaaS offerings. You will ensure these platforms are scalable, reliable, and easy to use by engineering teams. The ideal candidate brings deep experience in establishing a modern DevOps function with focus on security —driving best practices, governance, and automation across cloud-native environments to support continuous delivery and operational excellence. This role is for a strategic leader who ensures that security is an inherent and automated part of the entire software delivery pipeline. 

Key Responsibilities:

The Director of DevOps with Security Focus is responsible for several key areas:

• Develop and execute a comprehensive cloud infrastructure strategy aligned with the business goals.

• Establish and maintain cloud governance frameworks, ensuring compliance, cost optimization, and security across all environments.

• Drive the adoption of Infrastructure as Code (IaC) practices to automate provisioning and management of cloud resources

• Ensure high availability, performance, and disaster recovery capabilities across the global cloud infra.

• Lead and mentor DevOps team driving best practices, enabling secure CI/CD pipelines, implementing observability and logging solutions.

• Conduct regular security risk assessments, penetration testing, and vulnerability scanning, implementing mitigating solutions and remediation plans to be compliant with industry standards and regulations.

• Develop and enforce security baselines and configuration standards for all cloud services and applications, leveraging cloud security posture management (CSPM) tools.

• Design and scale incident response and management programs, including runbook automation, forensic analysis capabilities, blameless postmortems, and continuous improvement loops for security incidents.

• Champion reliability best practices across development and infrastructure teams. Define SLO/SLA for the cloud infrastructure.

• Continuously improve the developer experience through tooling, documentation, and support.

• Stay abreast of emerging cloud security threats, vulnerabilities, and technologies, proactively adapting security strategies and controls.

Qualifications:

• Minimum BS in Computer Science or related field 

• 10+ years of progressive leadership experience in DevOps domain

• Strong skills in leadership, communication and team development demonstrated in a fast growing SaaS organization.

• Proven experience in modernizing technology stack and processes to improve operational efficiency leveraging IaaC, CI/CD etc.

• Deep understanding of modern SaaS delivery including but not limited to containerization, observability (Grafana, Prometheus, ELK, SumoLogic etc.), microservice architecture,  serverless computing etc.

• In-depth knowledge of public cloud platforms (AWS/GCP) 

• Solid understanding of microservices architecture, serverless computing, and distributed systems. 

• Deep knowledge of security best practices, such as DevSecOps, zero-trust architectures, data encryption at rest and in transit, and meeting various compliance standards (e.g., PCI DSS, HIPAA, GDPR).

• Hands-on experience with security incident response, forensic analysis, and vulnerability management processes.

• Familiarity with common security frameworks and standards (e.g., NIST Cybersecurity Framework, CIS Benchmarks).

• Relevant security certifications (e.g., CISSP, CISM, CCSP, AWS Certified Security – Specialty, GCP Professional Cloud Security Engineer) are highly desirable.

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.  

• Active Employee Resource Groups (ERGs) to engage with. 

• An equitable work environment. 

• We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. 

• At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally, we offer a variety of benefits and perks, such as:

• Flexible PTO for salary paid employees 

• Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1

• 10 paid company holidays

• 4 company paid , “Recharge Days,” which are wellness days off for the entire company

• Health, dental and vision insurance

• 401k

• Paid Parental Leave for all eligible employees as of day 1 of employment  

• Employer paid short and long term disability and life insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of unique perks and apps:

  • PerkSpot - Employee Discount Program

  • Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options

  • Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support

  • Omada - Virtual prevention and physical therapy program

  • Ladder -Life insurance to supplement outside of employer offering

  • SoFi - Financial wellbeing platform and 1:1 advice

  • Fetch - Pet insurance discount program 

  • Spring Health for Guardian - Virtual mental health support 

  • XP Health for Guardian (virtual eye-wear platform)

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.