Senior Risk Manager, Enterprise Payments Strategy

The Senior Risk Manager, Enterprise Payments Strategy is a pivotal role within the Commercial Banking Risk team, which operates as a front-line unit risk function. The Senior Risk Manager will provide support to the Enterprise Payments Strategy business line at Citizens Bank. This team is tasked with orchestrating the execution of payment strategy across various segments such as Retail, Small and Medium Businesses, Private Banking, and Commercial Banking. The portfolio includes products such as Consumer Digital Payments (Zelle-P2P, Bill Payments, Transfers, and Digital Wires), Business Banking (Cash Management, Bill Payments, Zelle-B2B), and others. 

Working under the guidance of a Risk Director, the Senior Risk Manager is responsible for identifying and monitoring all aspects of material risk associated with their assigned business units. They determine necessary actions to enhance risk management or mitigate risks based on performance against the business unit’s risk profile and tolerances. The role involves maintaining an effective end-to-end risk management program, encompassing risk identification, assessment, quantification, aggregation reporting, monitoring, and control improvement. This also includes ensuring compliance with internal policies and applicable regulatory requirements and expectations, securing favorable exam outcomes through robust exam management protocols, and maintaining strong relationships with business leaders, support staff, Independent Risk Management, and Internal Audit. 

Responsibilities include, but are not limited to: 

Executing all facets of the Front-Line Unit risk management program and continuously assessing the material risks associated with the businesses in scope, including product development, launch, and end-to-end processing. Determining if actions need to be taken to enhance risk management or reduce risks based on business unit performance against established risk profiles and tolerances. 

Developing and sustaining an effective end-to-end risk management program, inclusive of control effectiveness measures and executing Risk and Control Self-Assessments (RCSA). 

Managing issues by partnering with business leaders to formulate action plans that achieve intended outcomes within defined timelines, while identifying themes and holistic remediation strategies. 

Providing daily support to the business unit by offering knowledge and expertise on the proper implementation of regulations, rules, and industry standards through procedures, guidelines, and best practices. Offering regulatory expertise and solutions on complex risk and compliance matters based on an understanding of the business unit's activities and products. Acting as a technical subject matter expert on one or more business processes or regulatory areas relevant to the businesses in scope. 

Ensuring appropriate exam outcomes through meticulous exam management protocols and fostering strong relationships with Independent Risk Management and Internal Audit. 

Implementing change governance risk assessment processes for product-related initiatives to meet corporate, divisional, and business line objectives. 

Advising on new products, initiatives, and strategies from a risk and control perspective; guiding business units through various governance approvals related to new ventures; liaising with other risk areas and operations to ensure processes are designed with proper controls; and advocating on behalf of the business lines to ensure effective and timely integration of risk management into daily operations. 

Guiding junior analysts in issue management and control inventory for payments activities. 

 

Experience and Skills: 

Strong knowledge of internal controls and risk assessment requirements of US financial institutions, including OCC Heightened Standards 

Knowledge of payments related risk, compliance, and operating requirements 

Experience in an organization that is under strong regulatory oversight and scrutiny, preferably bank (FRB,OCC) regulatory agencies. 

Proven ability to work in a fast-paced environment with competing priorities 

Decisiveness and sound judgment on a consistent basis 

Develop and maintain high impact relationships with business contacts and independent risk management 

Excellent business writing skills  

Project management skills to support multiple complex assignments on behalf of various stakeholders 

Proficient use of Microsoft suite of products and Atlassian tools (JIRA/Confluence) strongly recommended. 

 

Education and Certifications: 

5+ years Risk management or equivalent experience gained from working in payments related business, risk, or compliance function, including experience with articulation and assessment of key control adequacy and effectiveness. 

Bachelor's degree required, graduate degree preferred  

Industry certifications related to internal audit or payments (e.g., CISA, CISM, CIA, CAMS, CPP, ) 

Education and Certifications: 

5+ years Risk management or equivalent experience gained from working in payments related business, risk, or compliance function, including experience with articulation and assessment of key control adequacy and effectiveness. 

Bachelor's degree required 

Graduate degree or relevant professional designation preferred 

Industry certifications related to compliance, internal audit or payments (e.g., CRCM, CERP, CISA, CIA, CAMS, CPP, APRP) 

 

Hours & Work Schedule: 

Hours per Week: 40 

Work Schedule: M-F 8-5 

Hybrid - 4 days in the office, 1 working from home 

 

Pay Transparency: 

The salary range for this position is $112,000 - $160,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

 We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. 

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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