Unit Manager, Fraud Prevention

Description

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job Purpose

The role involves formulating, articulating, and executing a multi-year fraud prevention strategy and roadmap, aligned with the bank's business objectives and strategic priorities and requires setting clear goals, measurable objectives, and specific targets to significantly reduce fraud incidents and enhance prevention capabilities across all channels, including digital platforms, branches, call center, and all product offerings such as deposits, loans, cards, and payment services.

Principle Accountabilities

• Collaborate with the Head of Fraud Risk Management to develop and implement a robust fraud prevention strategy aligned with the company's overall risk management framework.
• Continuously evaluate the effectiveness of current tools, identify capability gaps, and recommend investments in advanced technologies to enhance fraud detection, prevention, and response.
• This includes both internally developed systems and the integration of third-party solutions.
• Develop a strategic technology roadmap for fraud prevention, including platform upgrades, new technologies, and vendor management.
• Establish a process for monitoring and analyzing fraud trends, tactics, best practices, innovative techniques, and regulatory changes.
• Maintain a forward-looking perspective to identify and mitigate emerging threats.
• Provide quarterly reports summarizing fraud trends, assessing impacts, and recommending mitigation strategies.
• Promote a strong culture of fraud awareness and provide expert guidance to business units and stakeholders on fraud risk and prevention.
• Review and update operational procedures and workflows for key fraud prevention processes.
• Continuously tune, optimize, and maintain fraud detection rules, algorithms, and technology systems.
• Balance minimizing false positives and maximizing detection rates through data-driven analysis and adjustments.
• Produce monthly reports on fraud detection performance, including key metrics and optimization strategies.
• Establish a clear SLA with the Fraud Investigations team, including escalation procedures, documentation standards, and reporting timelines
• Regularly evaluate new fraud prevention technologies and recommend their adoption.
• Deploy and optimize AI and ML-powered fraud detection systems to enhance capabilities.
• Ensure SLAs with technology vendors are met, monitor system performance, and execute timely upgrades.
• Actively participate in cross-functional committees, task forces, and governance forums to align fraud prevention priorities.
• Develop and maintain fraud prevention policies and procedures that meet regulatory requirements.
• Regularly report on critical fraud trends, financial losses, fund recoveries, and the overall effectiveness of the fraud prevention program.
• Balance security protocols with providing a seamless and positive experience for legitimate customers, minimizing disruptions and false positives.
• Provide direction and expert guidance for the continuous development, implementation, and optimization of the bank's fraud prevention technology platform.
• Experience in dealing with regulators, law enforcement, card schemes and industry bodies.
• A thorough and in-depth understanding of the relevant legal, regulatory, and compliance requirements that govern fraud and financial crime within the banking industry is critical.

Requirements

Experience and Qualifications

• Minimum 15 years of experience in fraud prevention/detection within banking/financial services, with 7-10 years in a senior role overseeing fraud prevention.
• Deep expertise in identifying current and emerging fraud trends, attack methodologies, fraud typologies, and indicators across all channels and product lines.
• Thorough understanding of legal, regulatory, and compliance requirements for fraud and financial crime in banking in the UAE.
• Extensive hands-on experience with fraud detection and prevention tools, technology platforms, and specialized technologies in banking.
• Bachelor’s degree in finance, Business Administration, IT, Computer Science, Criminal Justice, or a related field is required; a Master's degree is strongly preferred.
• Relevant professional certifications (e.g., CFE, CISA, CISM) are an advantage.

Skills

• Strategic thinking
• Problem-solving abilities with a track record of innovative solutions for evolving fraud challenges
• Managing relationships with third-party vendors, including contract negotiation, performance monitoring, and SLA management Leadership skills.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.