Senior Security Response & Emergency Representative

About this role:

Wells Fargo is seeking a Senior Security Response & Emergency Representative in our Corporate Security, Security Response Center. Learn more about the career areas and business divisions at wellsfargojobs.com

In this role, you will:

• Monitor, process, and troubleshoot complex level life safety, robbery, burglary, and other alarm issues in accordance with organizations security procedures in Security Response Center
• Provide feedback and present ideas for improving or implementing processes and tools within Corporate Security area impact
• Perform complex security, operational, and customer support tasks
• Identify, troubleshoot, and analyze false alarm issues to reduce fines
• Lead projects and serve as escalation point to assist analysts
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team on basic information, plus internal and external customers, Security Response Center Analysts, and vendors

Required Qualifications, US:

• 4+ years of Corporate Security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Have a working knowledge of DMP alarm panels, Entre, Mastermind, Remote link programs. Experience in dealing with team member and technical escalation of DMP programing
• Call center or high-volume inbound call handling preferred

​Job Expectations:

• Ability to work nights and weekends as needed or scheduled.
• Monitor, process, and troubleshoot complex level life safety, robbery, burglary, and other alarm issues in accordance with organizations security procedures in Security Response Center
• Provide feedback and present ideas for improving or implementing processes and tools within Corporate Security area impact
• Perform complex security, operational, and customer support tasks
• Identify, troubleshoot, and analyze false alarm issues to reduce fines
• Lead projects and serve as escalation point to assist analysts
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team on basic information, plus internal and external customers, Security Resp

Schedule: Mon - Fri 11:30AM - 8PM with rotating Saturdays approx. every 2months

Salary: $25hr + 15% Shift differential for half the shift (4hrs) which equates to $28.75 after applied

Locations: 12301 Vance Davis Dr. Charlotte, NC 28269-7699. 2850 S Price Rd. Chandler, AZ 85286-7809

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.