Technical Program Manager

Flashpoint is the pioneering leader in threat data and intelligence. We empower commercial enterprises and government agencies to decisively confront complex security challenges, reduce risk, and improve operational resilience amid fast-evolving threats. Through the Flashpoint Ignite platform, we deliver unparalleled depth, breadth and speed of data from highly relevant sources, enriched by human insights. Our solutions span cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection. The result: our customers safeguard critical assets, avoid financial loss, and protect lives. Discover more at flashpoint.io

Flashpoint National Security Solutions seeks a Technical Program Manager. This pivotal role involves delivering top-tier technical support to our expanding clientele and aiding in the resolution of intricate customer issues. The position will also contribute to defining and implementing crucial strategies for the growth and scalability of technical support. This role offers a central position within a rapidly expanding organization, providing opportunities for collaboration with various stakeholders, including Flashpoint's national security customers, prospects, and partners, as well as internal Sales, Product, Intelligence, and Marketing teams. A critical focus of this role is maximizing the value customers derive from our products and services. It also requires proactively identifying, planning, and executing improvements to our processes to enhance the overall customer journey.

We have a role for you if

• Have experience in customer-facing support roles in the intelligence community and possess an active TS/SCI security clearance with full scope polygraph.

• Are able to effectively execute tasks and responsibilities independently while collaborating with other team members on more complex tasks.

• Superb listening and communication skills; both written and verbal, with a demonstrated ability to listen to stakeholder requirements and communicate with all levels of a customer's organization.

• Excellent analytical, problem-solving, and organizational skills.

• Preferably a Security, Intelligence, or Law Enforcement Background: You can quickly become a Flashpoint power user and can fluently guide customers through mission-critical intelligence questions.

• Experience with OSINT collections and analysis.

• Trustworthy: You have experience working with sensitive clients and data.

• Multi-tasker: You are happiest when you are working on many things at once.

• Self-motivated: You can pick up a task and run with it, completing it with minimal direction or supervision.

• Have an advanced understanding of cyber threat groups and the current geopolitical landscape.

• Have a strong ability to produce accurate analyses and key judgments for finished intelligence reports.

• Possess a high level of motivation, a positive attitude, and a willingness to be a self-starter and learn new skills.

• Have familiarity with scripting languages and command line interfaces and experience using these tools to manipulate and format large datasets.

• Have an understanding of leveraging APIs to complement analysis workflows.

• Have experience leveraging global internet mapping tools to identify vulnerabilities.

• Possess a fundamental understanding of network and telecommunications technologies, topologies, and vulnerabilities.

• Have strong communication and presentation skills and a willingness to use these skills to communicate ideas, findings, and analyses to wider audiences.

• Have experience in cross-functional analytic teams in a time-sensitive environment.

• Knowledge of Sponsor's network/system capabilities, best practices, and policies/procedures, including cloud (AWS, Google, etc) and general systems governance.

• TS/SCI Clearance with Full Scope Poly.

What you will get to do on our team

• Service Customer Requests: Leverage your security, intelligence, or law enforcement experience and product knowledge to quickly address customer inquiries.

• Constantly identify and deliver more value to our customers.

• Become a Flashpoint Power User: Promote customer adoption by becoming an expert in Flashpoint's data schema, API functionality and an extension of the customer's team.

• Collaborate Cross-Functionally: Build trusted relationships across the Flashpoint teams leveraging expertise from other departments to answer customer questions and improve the customer experience.

• Endeavor to Maximize Scale: propose, plan and implement best practices as our customer base grows -- including the use of metrics and KPIs, key software tools, and documented workflows.

• Support client deliverables and intelligence requirements within set deadlines.

• Produce quality analytic judgments that provide additional context to clients.

• Leverage Flashpoint proprietary tools and systems to support assigned tasks.

• Leverage external tools to synthesize data and enhance analysis/alerting services.

• Synthesize raw data to identify the credibility of information and deduce relevance to the client base.

• Create keywords/patterns to highlight high signal data within Flashpoint tools.

• Propose new content for blog posts, with supervisor review.

• Safely navigate virtual environments for supporting assigned tasks, following Flashpoint rules of engagement.

• Act as lead for internal subject matter expert projects and initiatives.

• Support intelligence requirements gathering and identify collection gaps for respective teams.

• Maintain a nuanced understanding of Flashpoint's collections systems operations.

• Follow established internal procedures for closing collection gaps.

• Nominate new collection sources in support of Flashpoint collections.

• Peer reviews finished intelligence products for analytical accuracy.

• Present at community calls, document team-specific processes/procedures, and facilitate job-specific guidance for new and junior team members.

• Support the Sponsor in, but not limited to, ongoing development and maintenance of data services, requests for data formatting, data enrichments and processing.

• Use cloud providers (AWS, Google, Microsoft, etc) as required.

• Communicate complex technical issues clearly and accurately for consumption by both technical and non-technical audiences, e.g., Network Architectures, drawings, and leading whiteboard technical discussions.

What you will achieve

• Within 30 days

  • Familiarize yourself with your clients, team members, and key internal stakeholders to understand current processes, client expectations, and deliverables.

  • Develop a framework for tracking and responding to customer requirements.

  • You will have been fully onboarded and integrated into a team of professional intelligence analysts and assigned a mentor to guide you through your initial journey at Flashpoint.

  • Your team will have provided you with access, resources, and training necessary to begin tackling deliverables.

• Within 60 days

  • Become proficient in the workflow for OSINT collection and analysis based on the needs of your customers.

  • Solicit feedback from customers to ensure we meet or exceed expectations.

  • You will have become familiarized with all of Flashpoint's processes and become comfortable with taking on additional tasks and deliverables.

• By 90 days

  • Based on customer feedback, you will develop and execute a plan to maximize value and impact for your clients.

  • Identify areas for potential improvement or growth with your customers.

  • You will have carried out your own investigations in support of intelligence requirements and drafted and published the findings from these initial investigations within Flashpoint intelligence platform.

  • You will have become familiar with teams outside of your own team and begun building working relationships to assist you in becoming successful in your career.

  • You will have become completely comfortable with handling day-to-day deliverables and tasks on your own and become confident in your abilities to work independently or on a team.

To be successful in this role, you will need

• Have experience in customer facing support roles in the intelligence community.

• Possess an active TS/SCI security clearance with full scope polygraph.

• Ability to sit in customer spaces during core work hours daily.

• Superb listening and communication skills; both written and verbal, with a demonstrated ability to listen to stakeholder requirements and communicate with all levels of a customer's organization.

• Excellent analytical, problem-solving, and organizational skills.

• In-depth knowledge of the cyber threat landscape.

• Experience with scripting languages and task automation.

• Ability to create data visualizations using Looker and LucidChart.

• Strong communication and presentation skills.

• Russian language proficiency is a plus.

• Experience with Special Operations Forces or Special Programs desired.

Base Pay Range: $165,000/yr - $180,000/yr plus bonus

Why Flashpoint is a Great Place to Work:

• Diversity.  Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity. We recognize that diversity is key to achieving our vision. We believe that every person and their experiences contribute to building a work environment and products and services that will change the world.

• Culture and Belonging.  Our company’s culture isn’t something you join, it’s something you build and shape, and each person's unique backgrounds and experiences contribute to who Flashpoint is and will become.  You will have ample opportunities to connect with coworkers through various communication channels and company-funded virtual events: book clubs, happy hours, committees, DIBE discussion group, Donut mixers, local team member meetups and much more. 

• Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment.  That’s why we also prioritize health and wellness perks like gym reimbursements, expensed lunches, cool cultural initiatives and inclusive employee events.

• Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-ones with your manager, a regular schedule of performance reviews, learning and development opportunities, and guidance through formalized career paths; whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain breadth of knowledge and experience.

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