Workplace IT Security Engineer

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Be a Part of Something BIG! 

The Workplace IT Security Engineer is responsible for the implementation and maintain enterprise level Workplace IT security solutions. The key focus is to develop security related workflows, process and automation procedures.  Proactively identify gaps, risks and issues and escalate to management accordingly.  Remains current with new security technologies and recommends changes or actions to management as appropriate.  Provide end-user support in the area relating to security as directed by management and work on multiple functions of high complexity.

Applying Service Delivery approach to ensure consistent and continuous Workplace Endpoint IT solutions and technologies are successfully deployed to meet the Technology Infrastructure (TI) strategic objectives.  Possess strong leadership and communication abilities and is able to set realistic goals and implement appropriate plans to guide the team towards achieving those goals. You should be able to address multi-faceted issues effectively and in a collaborative manner.

Make An Impact By

• Provide escalated troubleshooting and support assistance for Workplace IT security technologies as well as for native and 3rd party security and workplace endpoint management tools
• Provide capacity planning and performance monitoring to sustain and improve mobility service availability
• Ensure thorough testing of solutions for functionality and compatibility
• Coordinate service/support needs with vendors, application support teams, and internal teams through effective partnership, collaboration and communication
• Provide change request leadership for the deployment of application or infrastructure related changes
• Participate in application troubleshooting and security incident problem resolution with other infrastructure teams, including application, storage, messaging, and server teams.
• Represent the team in change, incident and problem management calls and manage request queues
• Maintain and define hardware, software, and configuration standards (Operational Runbooks and Playbooks)
• Partner with other Product Infrastructure teams to apply standards and policies relevant to operational excellence
• Participate in on call rotation where necessary.
• Respond rapidly to unplanned events, including after-hours for critically urgent issues.
• Support Incident Response Team to help in analyzing, forensics, containing, and coordinating technical elements of response
• Prepare monthly or quarterly reports which summarize all of the vulnerability statistics for the entire enterprise level workplace endpoints.
• Manage the procedures, the tools, and serve as a subject matter expert for antivirus, anti-malware, and intrusion prevention processes and technologies deployed on workplace endpoint devices
• Manage the process and serve as a subject matter expert for hardening the configuration of various workplace endpoint devices including utilizing appropriate group policy settings, file permissions and access controls to increase workplace endpoint IT security.
• Maintains expertise to function as subject matter expert in multiple technical and business disciplines
• Provide leadership towards accomplishing major upgrades and new product onboarding deployments in the area of Workplace Endpoint IT Security.
• Coordinate and expedite support cases with workplace endpoint IT security technology vendor and product management teams.
• Familiarity with best practices for policy and mobility standards
• Device Policy configuration (iOS and Android)
• Workplace Persona policy configuration and troubleshooting.
• Compliance policy configuration and troubleshooting
• Patch management advocacy and compliance
• Support and mentor team members
• Evaluate existing security tools and document security enhancements or procedures to mitigate risks
• Serves as an advocate for secure computing practices and procedures.

Skills for Success: 

• Degree/Diploma in IT, Electronics Engineering or equivalent
• 5 – 8 years working experience
• 5 years EUT related in a large enterprise (>2000 staff) with multi-location.
• Microsoft Windows Servers.
• In depth knowledge of Proxy
• Microsoft Technologies include Active Directory, Exchange, O365, SCCM, File and Print services
• Management of Microsoft Windows, MacOS, iOS and Android clients
• Working experience of using ServiceNow

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!