Incident Response Manager

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we’re looking for

We’re seeking a passionate, results-driven Incident Response Manager to lead major incident response and problem management efforts. You’ll own the end-to-end incident lifecycle—ensuring fast resolution, clear communication, and long-term fixes to minimize business impact and protect the user experience.major incident response and problem management efforts. You’ll own the end-to-end incident lifecycle—ensuring fast resolution, clear communication, and long-termajor incident response and problem manage

You’ll serve as the central point of coordination during incidents, bringing together operations, engineering, vendors, product owners, and senior leaders. Your leadership will drive incident resolution, root cause analysis, and preventive improvements.

If you thrive under pressure, love solving tough problems, and care deeply about system reliability and user experience—we want to hear from you.

What you’ll be doing

• Lead Incident Response: Act as Incident Commander during major incidents, directing cross-functional teams to restore services swiftly.
• Drive Technical Resolution: Leverage tools like Splunk, SQL, and cloud monitoring to identify root causes and guide remediation.
• Own Communications: Deliver timely, clear updates to internal stakeholders and users during incidents.
• Problem Management: Lead post-incident analysis (RCA) and drive long-term fixes to prevent repeat issues.incident
• Automation: Build and deploy scripts (Python, Bash) to enhance detection, response, and reporting.
• Data-Driven Insights: Analyze incident trends and response effectiveness to inform leadership and guide improvements.
• Continuous Improvement: Partner with teams to refine tools, playbooks, and processes that enhance system resilience.
• On-Call Leadership: Serve as an escalation point during critical outages.

What you bring

• 8+ years of experience managing major incidents in high-stakes, always-on environments.
• Proven ability to lead multiple incidents simultaneously and influence diverse teams toward resolution.
• Strong full-stack technical background, including cloud platforms like AWS or Azure.
• Hands-on experience with scripting/automation (Python, Ruby, JavaScript, or shell).
• Solid infrastructure knowledge—physical, virtual, and containerized systems.
• Analyticl skills with data tools (SQL, Dynatrace, or similar).
• Calm under pressure with strong task management and decision-making skills.
• Excellent communicator, able to explain technical issues clearly to all audiences.

Added bonus if you have

• Familiarity with ITIL processes (certification a plus).
• Experience crafting user-facing incident comms (e.g., status pages, notifications).
• Understanding of distributed systems and interdependent architecture.
• A track record of improving incident response operations in high-availability environments.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement • Team Member Vehicle Purchase Discount • Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

• Relocation assistance (if applicable)

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Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.