AWACS/707 Field Service Rep - Defense EXPERIENCED – Japan

AWACS/707 Field Service Rep - Defense EXPERIENCED – Japan

Company:

Boeing Aerospace Operations

Boeing Global Services (BGS) is seeking an Experienced Field Service Representative (FSR) to provide technical support the Japan E-767 program at Hamamatsu, Japan.

This position is primarily focused on mission avionics and software. Prior operational and hands-on avionics and software experience with E-767, E-3 AWACS, or other AEWC platforms is required to be qualified for this role. The radar system falls outside the responsibilities of this position.

In this role you'll act as an FSR supporting the Japan Air Self Defense Force (JASDF) with direct, “over the shoulder”, technical support to enable JASDF the capability to launch and recover Japan AWACS E-767 missions. This involves conducting On-the-Job Training (OJT) and resolving aircraft mission system, ground system, and support equipment issues.

FSRs are the in-person, Boeing "face" to the customer, so personal appearance (grooming and dress), a helpful and friendly demeanor, and the ability to speak and write in a professional, unambiguous manner while working unsupervised for extended periods of time are paramount.

Working hours will nominally be 5-days a week (M-F), 8-hours per day. Additionally, FSRs must be willing to work flexible hours (i.e. on-call 24 hours per day, and 7 days per week) as the job requires. At the sole discretion of leadership, an FSR must be willing and able (on potentially short-notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation.

This is a Long-Term Assignment to Japan for up to 3 years. Relocation/assignment benefits to the international location will be provided. Offers will be contingent upon the candidate’s ability to obtain clearances from International Health Services and the receipt of a visa/work permit for Japan. This also applies to any/all family members who may be relocating with the candidate.

You are applying for a Field Operations position where our employees must be willing and able (potentially short notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers.

Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements.

Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.

Position Responsibilities:

• Providing technical guidance in the normal operation and maintenance of E-767 aircraft mission systems, ground systems, and support equipment
• Supporting on-aircraft mission system hardware and software troubleshooting/reloads, as requested
• Supplementing local training by providing technical guidance and informal OJT for aircraft mission and ground station operations and maintenance personnel
• Investigating technical issues and analyzing hardware and software to determine root cause
• Coordinating with off-site engineering to address technical issues beyond the capability or available resources of the on-site Field Service team
• Coordinating issue resolutions, to include writing Discrepancy Reports
• Providing comments on suggested customer changes to technical manual procedures
• Supporting field-level modifications to E-767 systems
• Assisting JASDF with writing technical inquiries and ensuring responses (when received) are understood

This position is expected to be 100% onsite.  The selected candidate will be required to work onsite at Hamamatsu Air Base, Japan.

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience in E-767 or E-3G operations (ST/CDMT/CT/ECO), computer maintenance, and/or ground systems System Administration.
• Ability to read, understand and interpret engineering drawings
• 3+ years of experience understanding and using wiring schematics
• 1+ years of experience teaching peers in a non-classroom setting
• Current U.S. passport (with an expiration date past December 2025)
• Physically able to climb ladders and stairs and to crawl in aircraft bellies or under data center raised floors.
• At the sole discretion of leadership, must be willing and able (on potentially short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation.
• At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work.  Failure to relocate will be considered as a resignation. 

Preferred Qualifications (Desired Skills/Experience):

• CompTia A+, CompTia Network +, or CompTia Server+ certification
• CompTia Security+ or CISSP certification
• Thorough understanding of the E-767 MCU system
• Experience with Red Hat Enterprise Linux (RHEL) and Windows Server administration
• Experience configuring network switches, routers, servers, storage devices
• Experience using Boeing web-based Information Systems such as My Boeing Fleet, VECTOR (technical inquiry request system), REDARS, and PSDS
• Familiarity using Aircraft Maintenance Manuals, Illustrated Part Catalogs, and Fault Isolation Manuals
• Fiber Optic repair/troubleshooting
• Previous military experience or extensive familiarity with military operation and maintenance procedures
• Japanese language skills
• Understanding and familiarity with Japanese customs and culture.

Ex-Pat Information:

• Candidate must be able to obtain a work visa, depending on requirements of the country
• Candidate must be able to meet the cultural requirements of the country, as applicable
• Employment is contingent on the candidate’s ability to satisfy all labor and immigration formalities of the country
• Because the candidate selected will be expected to go on an international assignment, the offer will be contingent upon the candidate’s ability to obtain clearances from International Health Services and the receipt of a visa/work permit to the country in which he or she will be assigned. These contingencies also apply to any/all family members who may be relocating with the candidate.

Relocation:

Relocation/assignment benefits to the international location will be provided.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Shift:

This position is for a variable shift.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.  

Summary pay range: $74,800 - $101,200

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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