IT Manager - Identity Access Management (IAM)

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Holiday Inn Club Vacations seeking a Manager of Identity and Access Management (IAM) responsible for overseeing the strategic direction, day-to-day operations, and continuous improvement of the organization's identity governance and access control capabilities. This a technical hands-on leadership role ensures that the IAM program supports secure, compliant, and efficient access for employees, partners, and customers across enterprise and cloud environments. The manager will lead a team of IAM engineers and architects and collaborate with cybersecurity, IT, HR, compliance, and business stakeholders to protect sensitive systems and data in a high-touch, guest-focused timeshare environment. This position is ideal for individuals passionate about cybersecurity, and ready to contribute to protecting the digital infrastructure of a timeshare organization that serves thousands of vacation owners and guests.

ESSENTIAL DUTIES:

• Develop and lead the execution of the organization’s IAM strategy and roadmap, ensuring alignment with cybersecurity objectives and business needs.
• Manage IAM platforms and tools including user provisioning, role-based access control (RBAC), SSO, MFA, PAM, and identity lifecycle management.
• Supervise and mentor a team of IAM professionals, providing technical and career development support.
• Oversee IAM operations including provisioning/deprovisioning processes, access reviews, and onboarding/offboarding workflows.
• Partner with stakeholders (e.g., HR, IT, Legal, Compliance) to ensure timely and secure access aligned with policy and regulatory requirements.
• Collaborate with architecture and engineering teams to integrate IAM controls into new applications and infrastructure projects.
• Ensure IAM processes support compliance with NIST CSF, PCI-DSS, GDPR, HIPAA, and other relevant regulations.
• Monitor the effectiveness of IAM solutions and lead efforts to optimize security, performance, and user experience.
• Manage vendor relationships for IAM tools, services, and support contracts.
• Develop and maintain IAM-related documentation including standards, procedures, and training materials.
• Serve as an escalation point for complex identity and access issues and incidents.
• Other duties as needed

REQUIREMENTS:

Education & Experience:

• Bachelor’s or Master’s degree in Cybersecurity, Information Technology, or a related field; or equivalent professional experience.
• 7+ years of progressive experience in identity and access management or cybersecurity, with 2+ years in a leadership or management role.
• Proven experience managing IAM technologies such as Azure AD, Okta, SailPoint, CyberArk, or Ping Identity.
• Strong understanding of identity governance, RBAC, authentication protocols (SAML, OAuth, OIDC), and directory services.
• Experience with IAM in cloud and hybrid environments, including Azure, AWS, or GCP.
• Familiarity with security frameworks and compliance standards (e.g., NIST, ISO 27001, GDPR, PCI-DSS).

Certifications (preferred but not required):

• Certified Identity and Access Manager (CIAM),
• AWS Certified Security Specialty.
• Microsoft SC-300
• Certified Information Security Manager (CISM)
• GIAC (GSEC, GCIA, GCSA)
• CISSP or equivalent

Key Competencies:

• Leadership and team-building skills with a track record of leading high-performing teams.
• Strong project management, communication, and stakeholder engagement skills.
• Strategic thinking with the ability to align technical execution to business goals.
• Analytical mindset with the ability to resolve complex IAM challenges effectively.
• Detail-oriented and highly organized with a focus on operational excellence.
• Ability to work in a fast-paced, collaborative environment and manage competing priorities

Supervisory responsibilities:

• Directly manage a team of IAM engineers and analysts, including performance reviews, training, and day-to-day supervision.
• Oversee contractors or vendor support as needed for IAM-related projects or services.
• Participate in resource planning, hiring, and budget forecasting related to IAM initiatives.