Technical Engagement Coordinator

HackerOne is a global leader in offensive security solutions. Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the software development lifecycle. The platform offers bug bounty, vulnerability disclosure, pentesting, AI red teaming, and code security. We are trusted by industry leaders like Amazon, Anthropic, Crypto.com, General Motors, GitHub, Goldman Sachs, Uber, and the U.S. Department of Defense. HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

HackerOne Values

HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

Technical Engagement Coordinator

Location: Pune, India

Position Summary

We’re looking for a Technical Engagement Coordinator to step in as a key operational driver within our PTaaS (Penetration Testing as a Service) delivery model. This role will immediately take over delivery responsibilities currently owned by our Community team, enabling them to shift focus toward recruiting and management. From day one, you’ll ensure assessments are staffed with the right pentesters, that customers are set up for success, and that delivery operations scale with increasing demand.

This role will also play a critical part in helping us operationalize the pentester experience, enhance data visibility for internal teams, and tighten feedback loops across Community, Product, and Technical Engagement teams.

What You Will Do

Delivery Ownership

• Manage delivery-side logistics for all active and upcoming pentests.
  

• Source and confirm pentesters based on skill match, experience, and availability.
  

• Ensure accurate scoping alignment with resourcing impact and make recommendations as needed.
  

• Confirm pentester assignments, invite them to project-specific Slack channels, and coordinate credential provisioning between customer and pentesters.
  

Pentester Community Intelligence

• Maintain a deep understanding of the pentester community — including individual strengths, certifications, experiences, and availability — to make the best resourcing decisions.
  

• Monitor in-flight engagements to ensure delivery is efficient, quality is high, and assignments remain the right fit.
  

• Track and validate pentester certifications, HackerOne CLEAR status in good standing, and centralize this data for operational and compliance purposes.
  

Operational Support

• Own pentester sourcing QA for internal applications, flagging issues and helping ensure quality in selection workflows.
  

• Track pentester responsiveness during retesting cycles; follow up directly with testers to keep timelines on track.
  

• Identify and raise concerns regarding pentester performance, communication, or reporting quality.
  

Cross-functional Collaboration

• Partner with the Data team to surface metrics related to pentest delivery, availability, performance, and coverage to support sales and delivery planning.
  

• Collaborate with the Product team to test and help implement features related to pentester availability, scheduling, and sourcing workflows.
  

• Work closely with the Community team to ensure our pool of pentesters matches current and forecasted demand.
  

• Support the Technical Engagement Manager (TEM) team in collecting, managing, and actioning feedback on pentesters — enabling a consistent, data-informed improvement loop.

Minimum Qualifications  

• 2+ years of experience in a technical, client-facing role or in technical project/program management — ideally within cybersecurity, AppSec, or pentesting environments.
  

• A strong operational mindset and exceptional attention to detail (experience designing processes or standardizing delivery in a professional services environment is a huge plus)/
  

• Excellent communication and stakeholder management skills, including technical talent and cross-functional teams.
  

• Experience with communication (e.g., Slack, MS Teams, etc.) and project management tools (e.g. Monday.com)
  

Preferred Qualifications

• Bonus points for experience in pentesting environments, talent marketplaces, or certification tracking systems.

Compensation Band

₹21L – ₹24L • Offers Equity

#LI-MH1

Job Benefits:

• Health (medical, vision, dental), life, and disability insurance*

• Equity stock options

• Retirement plans

• Paid public holidays and unlimited PTO

• Paid maternity and parental leave

• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)

• Employee Assistance Program

• Flexible Work Stipend

*Eligibility may differ by country

We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Visa/work permit sponsorship is not available.

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.