Technical Writer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 
A Security Technical Writer will play a crucial part in supporting our cybersecurity initiatives by producing clear, comprehensive, and accurate technical documentation for a variety of customer-facing and internal audiences. You will be responsible for creating and maintaining a wide range of documents, including but not limited to: Security practice standards and procedures, incident response guides, technical manuals, system architecture overviews, user guides for security tools, and compliance documentation aligned with industry frameworks such as NIST, ISO 27001, SOC 2, and others.  The ideal candidate will have a strong background in both technical writing and cybersecurity concepts, with the ability to translate complex technical information into easy-to-understand content. You will collaborate closely with security engineers, analysts, and risk / compliance professionals to gather accurate and timely information for your documentation efforts. Additionally, you will help standardize documentation practices, ensure consistent formatting and terminology, and contribute to the continuous improvement of our knowledge-sharing processes.  This role requires someone who is proactive, self-directed, and capable of managing multiple projects under tight deadlines. A strong understanding of the cybersecurity landscape—including threat modeling, risk assessment, data protection, and secure systems design—is highly valuable.  

Key Responsibilities

• The following are the expectations of a Security Technical Writer: 


• Client Delivery 
• Develop clear, concise, and accurate documentation related to cybersecurity operations, including: 
• Security policies and standards 
• System architecture diagrams 
• Incident response playbooks 
• Compliance documentation (e.g. NIST, ISO 27001, SOC 2) 
• User and administrator guides for security tools 
• Translate complex technical concepts into easy-to-understand content for various audiences (technical and non-technical). 
• Work closely with cybersecurity teams to gather information and validate documentation. 
• Ensure all documentation is up to date and aligns with organizational policies and regulatory requirements. 
• Create and maintain templates and documentation standards. 
• Assist in the development of training materials and internal communications related to cybersecurity awareness. 
 
• Technical Mastery 
• Documentation Tools: Proficient with documentation platforms such as Confluence, SharePoint, Git/GitHub, Markdown, and Microsoft Office Suite 
• Security Tools (familiarity required): Experience documenting tools like SIEMs (e.g., Splunk, QRadar), endpoint protection systems, vulnerability scanners (e.g., Qualys, Nessus), firewalls, identity and access management (IAM) solutions, and cloud security platforms (e.g., AWS Security Hub, Azure Security Center) 
• Writing Standards: Strong knowledge of style guides (e.g., Microsoft Manual of Style, APA, Chicago Manual) and documentation best practices 
• Diagramming Tools: Proficiency in tools like Lucidchart, Draw.io, or Visio for architecture and data flow diagrams 
• Markup Languages (a plus): Familiarity with XML & Markdown 

Domain Experience Required

• Cybersecurity Fundamentals: Strong understanding of core cybersecurity principles, including threat modeling, risk assessment, encryption, access control, vulnerability management, and incident response 
• Compliance Frameworks: Hands-on experience documenting against security standards such as: 
• NIST Cybersecurity Framework (CSF), NIST SP 800-53, NIST 800-171 
• ISO/IEC 27001 and 27002 
• PCI-DSS, HIPAA, GDPR, etc. 
• Industry Context (Preferred): Prior experience working in regulated industries such as finance, healthcare, technology, or government contracting 
• Cloud Security (Preferred): Knowledge of cloud-native security controls, cloud shared responsibility model, and cloud platform compliance (AWS, Azure, GCP) 

Qualifications

• Bachelor’s degree in Technical Writing, Cybersecurity, Computer Science, or related field. 
• 5 years of experience in technical writing, preferably within a cybersecurity or IT environment. 
• Familiarity with cybersecurity concepts, frameworks, and tools (e.g., firewalls, IDS/IPS, IAM, etc.). 
• Excellent written and verbal communication skills. 
• Ability to work independently and collaboratively in a fast-paced environment. 

Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. 
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.