ServiceNow Nuvolo SME

Job Description

We have an opportunity for a ServiceNow/Nuvolo Subject Matter Expert (SME) to join our talented Professional Services team supporting government client. The successful candidate will have  deep understanding of facilities, real estate, and asset management within a public sector context using Nuvolo as well as expertise to meet Federal IT and operational compliance standards. The ideal candidate will serve as a trusted advisor to program stakeholders and ensure successful delivery of Nuvolo functionality aligned with federal agency goals.

Responsibilities

• Lead the design, configuration, deployment, and support of Nuvolo modules on the ServiceNow platform for government clients.

• Translate federal agency facilities and asset management requirements into functional solutions using Nuvolo.

• Overall responsibility for analyzing and documenting business processes and systems  
• Partner with government facilities, IT, logistics, and operations teams to streamline workflows, space planning, and maintenance management.
• Collaborate with ServiceNow developers, architects, and security teams to ensure platform security, stability, and performance.
• Design and develop solutions within the ServiceNow/Nuvolo environment to include new or modifications to applications, forms, workflow, policies, actions, access control, integrations with external systems, and any other configurations required to support client processes
• Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned.
• Develop JavaScript server/client code as needed for integration
• Design, develop, and update custom solutions using Nuvolo 
• Create and use update sets to move customer configuration between environments
• Provide advanced support for ServiceNow//Nuvolo by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis 
• Work with vendor to resolve product related issues as well as coordinate upgrades

Qualifications

Required

• BS/BA in a related field (Computer Science, Software Engineering, or Business Management preferred)
• ServiceNow Application Developer and/or Implementation Specialist Certification
• ServiceNow Administrator Certification
• Completed Nuvolo training and have implemented Nuvolo space management for at least one customer
• Minimum of seven (7) years of professional experience
• Minimum of two (2) years of direct development experience with the ServiceNow platform
• Minimum of one (1) year of direct experience with Nuvolo platform along with at least one implementation
• In-depth knowledge of ServiceNow administration and development, security, data management, and integrations
• Demonstrated experience developing solutions consistent with architectural standards and ServiceNow best practices
• Must be eligible to meet government eligibility requirements

Preferred

• Three (3) years of experience with core JavaScript development
• Three (3) years of Database technologies such as JDBC, SQL, MySQL, Oracle
• Three (3) years of experience working with Nuvolo platform
• Previous experience configuring and customizing all aspect of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles / Groups to name a few
• Federal Consulting Industry Experience Preferred

About Us

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2020, & 2022!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").