Network Support - L1

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

• Operates company's internal data communications systems. Plans, designs and implements local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP). Supports/troubleshoots network issues and coordinates with vendors for installation of such items as routers and switches. Works on project implementation. Provides training and assists with proposal writing. Conducts project planning, cost analysis and vendor comparisons. Builds proof-of concept solutions with networking system technology and architects and implements networking solutions to address client requirements. Works with products or solutions on vendor hardware and operating system software. Requires knowledge in networking system technology areas including routers, networking controllers, bridges, or networking software related to these technologies.
• Job Description

  Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl  is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.
  
  As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.
  
  You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.
  
  If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!

  Key Responsibilities: 

  • Security Monitoring:
    • Actively monitor security event logs and alerts from various security tools (firewalls, intrusion detection systems, etc.). 
    • Analyse security alerts to identify potential security incidents and escalate critical issues to senior engineers. 
    • Perform initial threat analysis on detected alerts to determine severity and potential impact. 
  • Incident Response:
  • Respond to low-level security incidents by following established procedures. 
  • Gather evidence and document incident details for further analysis. 
  • Assist in implementing containment measures for security incidents. 
  • Access Control:
  • Manage user access levels and permissions according to security policies. 
  • Review and approve access requests as needed. 
  • Security Configuration Management:
  • Implement basic security configurations on network devices and systems as per security standards. 
  • Ensure security settings are applied consistently across the network. 
  • Compliance and Reporting:
  • Maintain documentation related to security events and activities. 
  • Generate reports on security metrics and compliance status.

  Skill sets & Certification requirement:

  Certifications:   CCNP, CCIE or equivalent, CompTIA Security+

  Technical Skills:

  • Basic understanding of network protocols and security concepts (firewalls, IDS/IPS, VPNs, etc.) 
  • Familiarity with security tools and log management systems 
  • Knowledge of operating systems and system administration practices 

  Your Future at Kyndryl
  Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

• ou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
  
  Required Skills and Experience

  • Bachelor's degree in computer science, cybersecurity, or related field 
  • Entry-level experience in cybersecurity or network administration preferred 
  • Relevant security certifications (e.g., CompTIA Security+, Network+ ) can be beneficial 
  • 2+ Years of hands-on experience

  Other important skill sets & Product knowledge.

  • Strong analytical and problem-solving abilities 
  • Attention to detail and ability to prioritize tasks 
  • Excellent communication skills to report findings and escalate issues 

  Ability to work effectively in a team environment

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.