Senior Engineer/Technical Lead, Security Operations (Firewall)

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. 

Job ID- 35584

Job Title-     Senior Engineer/Technical Lead, Security Operations

Location-     Gurgaon/ Bangalore

Reports To-  Customer Security Operations Centre Manager

Why we need this role

The Customer Security Operations Centre (CSOC) is responsible for operation, maintenance, and monitoring of Colts Managed Security product portfolio.
As an engineer in Security operations, primary responsibilities are to provide support for Colt Customer security services, with expert level knowledge on Firewall, DDoS and Zscaler technology and operations skills. 
Responsible for 24/7 security operations, managing and implementing advanced customer trouble and change requests for DDoS mitigation and managed firewall services, as well as active monitoring and response to security alerts and events|

What you will do

Typical tasks and responsibilities will include:

• Monitor and react to all Customer security alerts / events
• Manage customer faults, service outages, and service impairments to resolution, on Managed Security products
• Provide regular and accurate customer updates
• Implement changes within customers managed security environment and for Managed Security products
• Escalate customer incidents to other support teams, vendors, management as per escalations policies and procedures
• Participate in preventative maintenance, technical training, process improvement, and information sharing activities to improve the team
• Participate in 24/7 shift rota
• Possess exceptional customer service skills
• Multi-task during events
• Communicate effectively with managers, customers and vendors
• Maintain effective working relationships with peers
• Maintain relationships with other support teams both within and outside of Security
• Strong written and verbal communication skills
• Analytical and problem-solving skills
• Attention to detail with good organizational capabilities
• Prioritize with good time management skills

What we're looking for

• Self-driven individuals with 5 to 8 years of relevant information/network security experience
• Worked under high pressure situations.
• Good Incident and Problem Management skills

  Essential Requirements:

  • Experience in a security operations environment
  • Experience and certifications in specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco, Checkpoint, Zscaler, Cloud Security (SSE/SASE, CASB, ZTNA, DLP,  SWG)
  • Security industry certifications (examples):
    • CISSP
    • CRISC
    • CISM
  • Understanding of Denial of Service concepts and attack vectors, mitigation options
  • Experienced working on security technologies like Juniper, Checkpoint, Cisco); IPS; Web Proxy, Application Firewalls; Load Balancers; DDoS mitigation platform; Vulnerability scanners

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.