Director, Information Technology (IT) & Security

Description

Valiant Residential is seeking a strategic, hands-on Director of Information Technology and Security to lead all aspects of IT operations across corporate and property-level environments. This role is responsible for setting the IT vision, managing infrastructure and cybersecurity, and delivering dependable support services for a multi-site, fast-paced organization. The Director will balance strategic planning with direct oversight of IT systems, supported by one administrator, to create a scalable, secure, and responsive technology ecosystem.

We Are Valiant

With over 37 years of experience, Valiant Residential is a next-generation property management leader, uniquely attuned to the needs of property owners and residents. We are driven by a Valiant Spirit—bold, innovative, and committed to excellence—fostering prosperous partnerships and long-term success. Our team thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry.

Why Work at Valiant?

At Valiant Residential, we don’t just offer jobs—we build careers. Consistently ranked as a "Top Place to Work," we are a leader in the property management industry, driven by bold, innovative professionals who make an impact.

We believe in rewarding great work with competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching. Growth isn’t just encouraged—it’s expected. With career development opportunities, a collaborative culture, and a commitment to innovation, we empower our employees to thrive.

What You’ll Be Doing

1. IT Strategy, Leadership & Department Oversight

• Define and execute the IT department's roadmap, structure, and service delivery strategy.
• Serve as the primary IT advisor, aligning technology with business goals.
• Lead internal process documentation, team workflows, and cross-departmental collaboration.
• Manage and mentor one direct report (IT System Administrator), fostering a culture of service excellence and accountability.

2. Infrastructure, Server, Network and Inventory Management

• Oversee company-wide IT infrastructure including servers, firewalls, switches,      VPNs, and Wi-Fi across all corporate and property locations.
• Manage setup, maintenance, and upgrades for both cloud-based and on-premises      servers, including storage, backups, and disaster recovery.
• Ensure high availability and performance of systems while proactively addressing      connectivity or bandwidth issues.
• Maintain accurate inventory of IT assets (hardware/software) at corporate offices      and across all properties, including lifecycle tracking and asset allocation.
• Implement standardized inventory controls, procurement protocols, and replacement      schedules to optimize cost and operational uptime.

3. User Support, Microsoft Environment & Access Control

• Direct all user lifecycle processes including onboarding, offboarding, Microsoft 365/Azure account creation, and access provisioning.
• Maintain Active Directory and manage identity security across platforms.
• Oversee property-level help desk operations, including tickets related to      hardware, Wi-Fi, printers, and password resets.
• Set and monitor SLAs to ensure timely and effective resolution of support      requests.
• Leverage PowerShell scripting for efficient user account creation, bulk updates,      and routine administrative tasks.
• Develop and maintain automated workflows for provisioning and deprovisioning users      across Microsoft 365 and integrated systems to reduce manual errors and      increase onboarding speed.

4. Cybersecurity & Compliance

• Develop and enforce robust cybersecurity policies, protocols, and monitoring tools to protect organizational data and infrastructure.
• Lead regular audits, patching schedules, vulnerability assessments, and staff security awareness training.
• Ensure compliance with relevant industry standards and regulatory requirements.

5. Software Licensing, Vendor & Office Technology Management

• Manage software procurement, licensing compliance, and vendor relationships for enterprise applications and infrastructure tools.
• Coordinate IT setups for new offices or properties, including network, workstations, conferencing tools, and access control systems (e.g., security doors, access cards, surveillance).
• Evaluate new technology opportunities that enhance operational efficiency and user experience.
• Administer phone system infrastructure, including management of licenses and user configurations through RingCentral and AT&T for property-level operations and for the corporate team.
• Oversee procurement, porting, number assignment, and technical support coordination related to telephony services across all sites.

6. Financial Planning & Performance Metrics

• Track and report on service delivery performance, infrastructure reliability, and team responsiveness using KPIs and user feedback.
• Identify cost-saving measures while supporting long-term growth and innovation.

Requirements

• Bachelor’s degree in information technology, Computer Science, or related field (Master’s preferred).
• 5+ years of progressive experience in IT operations, systems/network administration, or infrastructure leadership.
• 2+ years in a supervisory or strategic IT leadership role.

Knowledge, Skills & Abilities

• Expertise in Microsoft 365, Azure, Active Directory, Intune, networking technologies, and cybersecurity principles.
• Proficient in Copilot and Power Applications. 
• Proven experience managing departmental budgets and vendor contracts.
• Strong communication skills with the ability to interact effectively across all organizational levels. 
• Experience supporting distributed, field-based teams (property management, hospitality, or retail environments preferred).
• Familiarity with ITIL or cybersecurity frameworks such as SOC 2 or NIST.
• Relevant certifications (e.g., CompTIA Security+, Microsoft Certified, CISSP) preferred. 

Physical Requirements

• Keying/typing, sitting, standing, and walking as part of daily work responsibilities.
• Requires constant mental and/or visual attention; the work involves both repetitive and varied tasks, requiring sustained focus in an office environment.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal job performance.
• The noise level in the work environment is usually quiet in office settings and moderate in other situations.
• In-office work is required with less than 20% travel to vendor sites or industry events as needed.

If you have a Valiant Spirit—bold, driven, and ready to make an impact—we want you on our team.

Third-Party Submissions & Staffing Agencies

Valiant Residential does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters for any posted positions. Any unsolicited resumes received will be considered property of Valiant Residential, and no placement fees will be paid. All official recruiting communications from Valiant Residential will come from an @valiantresidential.com email address. If you receive outreach from a different email domain claiming to represent us, please verify the legitimacy of the communication before responding.

Americans with Disabilities Act (ADA) Accommodation Statement

Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions, participate in the hiring process, and enjoy the benefits and privileges of employment.

If you require a reasonable accommodation to apply for a position or to perform your job, please contact jobs@valiantresidential.com. Requests will be reviewed on a case-by-case basis in accordance with applicable laws.