Governance, Risk & Compliance Officer

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 220+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

As the Governance, Risk & Compliance Officer (GRC) Officer at ROLLER, you’ll play a key role in helping us scale securely and confidently as we grow into new markets. You’ll be part of our Security team, reporting to the Lead Security Engineer, and work across the business to keep our governance, risk, and compliance programs running smoothly and improving as we go.

Your focus will be on maintaining and strengthening our compliance posture across frameworks like SOC 2, PCI DSS, and GDPR. Using tools like Vanta, you’ll manage evidence collection, track risk, and ensure our policies and controls are always up to date. You’ll be the person who spots gaps before they become issues, supports seamless audits, and helps teams across ROLLER understand what great compliance looks like. It’s a hands-on, high-impact role — perfect for someone who loves structure, cares about doing things the right way, and wants to grow their career while helping ROLLER raise the bar.

What You'll Do

• Support ROLLER’s growth by helping us meet global compliance standards like SOC 2, PCI DSS, and GDPR, using Vanta to monitor our status and guide improvement.
• Own the collection and organisation of compliance evidence — ensuring all documentation is complete, current, and ready for audits at any time.
• Collaborate with cross-functional teams across Security, IT, Product, and Operations to gather inputs, track actions, and drive accountability on compliance tasks.
• Maintain and update our risk register, helping identify, document, and track risks — and ensuring mitigation efforts stay on course.
• Review and enhance internal policies, procedures, and controls to reflect evolving regulations, business needs, and operational feedback.
• Coordinate compliance audits end-to-end — from preparation and evidence gathering to responding to auditor requests and managing follow-up actions.
• Monitor compliance progress across the business and proactively flag gaps, recommending practical solutions to close them quickly.
• Help implement scalable security and privacy controls that teams can easily understand, adopt, and maintain.
• Contribute to internal training and awareness initiatives that build a strong, company-wide culture of compliance and accountability.

About You

• You’ve got 2–5 years of experience in GRC, cybersecurity, or IT risk, ideally within a SaaS or tech environment.
• You know your way around compliance frameworks like SOC 2, PCI DSS, GDPR/CCPA, and ISO 27001, and you’ve helped implement or manage controls before.
• You’re a confident communicator — you write clearly, speak plainly, and know how to bring people along with you.
• You’re organised and dependable. Tasks get tracked, deadlines get hit, and your documentation is always crisp.
• You have a degree (or equivalent experience) in Information Security, Risk Management, Computer Science, or something related.
• Certifications like CISSP, CISM, CRISC, or ISO 27001 Auditor/Implementer are a bonus, but not a must.
• You pay attention to the details — spotting small issues before they become big ones.
• You love a good process and look for ways to improve it.
• You work well with others and build trust easily — even when you don’t have formal authority.
• You approach problems methodically and solve them with common sense.
• You’re adaptable and calm under pressure — new priorities don’t throw you off.
• You’re always learning and keep your skills sharp to help raise the bar for everyone around you.

Perks!

🚀 You get to work on a category-leading product that customers love in a fun, high-growth industry - check our Capterra and G2 reviews.

🌴 4 ROLLER Recharge days per year (when we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins)

🎉 Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!

❤️ Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial call with our Talent Acquisition Manager
   You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with the Lead Security Engineer
   You'll get to meet with the Lead Security Engineer to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!