Managed Detection and Response Security Engineer

Job Description:

DXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world’s largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Discover more about our commitment to excellence for customers and colleagues at DXC.com.

At DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions

Key Job Responsibilities

- Implementing MDR Security technologies in customer environments. Technologies include but not limited to, Carbon Black, Crowdstrike and Microsoft Defender MDR.

- Providing on-going run support of implemented technologies.

- Working changes based on standard service measures and Change Management guidelines

- Providing technical training to other Support Team members

- Mentor junior members of the team

- Troubleshooting change implementation problems

- Documenting customer infrastructure and configuration and process

- Liaise with vendors to support customer devices and environments

- Excellent communication skills with the ability to articulate clearly in writing and verbally

-Allocating tasks to staff

-Organizing holidays and training

-Discussing and resolving problems                            

- Evaluate and implement unique or complex MDR Security Endpoint technologies in customer environments.  - Review and may resolve complex business issues.

- Engages team members for support as required to ensure internal or external business and end users/clients Service

- Ensure Level Agreements (SLA) demands are met

- Must be confident and eager to take on additional more complex tasks

- Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.

- Ability to articulate clearly, recommend and explain resolutions and enhancements to our clients.

- Has the knowledge and confidence to act as point of expertise and trusted advisor for peers and customers alike

- Understand and utilize Information Technology Information Library (ITIL).

- Comfortable managing technical issue as well as customer business impact and ability to blend and appreciate these aspects in communication with customer

Experience Required:

Security Implementation SME in wide ranging endpoint security MDR technologies.

Allocating tasks to staff

Ensuring the performance of the staff is of a high standard

Reporting to management

Organizing holidays and training

Discussing and resolving problems

Education Required

College Degree required or equivalent experience,

5-7 years’ experience in EDR solutions such as Carbon Black, Crowdstrike, and Microsoft Defender being supported in customer environments.

5+ years IT Experience of customer delivery/customer service

5 Technical Industry Standard Certifications in Security and/or Network.

Network and/or Security Operations Center Industry Experience

Relevant industry qualification where applicable.

Working knowledge of Checkpoint products, F5 products, Bluecoat products, and Juniper products

Working knowledge of IDS/IPS, VPN Technologies, Authentication Software, Microsoft and Citrix

environments

Excellent verbal and written communication skills in language to be supported

Advanced and evidence of trouble-shooting skills in a technical environment

Excellent analytical and problem solving skills

Advanced Software and hardware knowledge of computing, storage and peripheral devices

Advanced proficiency with case management databases and tools

Superior customer service skills

Telephone and remote support experience. E-support experience, knowledge, and resolution ability

Ability to solve and document solutions for usage of other technicians and customers

Ability to mentor new engineers

Ability to train peers on solutions

Ability to lead technical action plans

Lead or provide expertise to teams or projects.

Highly Developed knowledge of more complex solutions.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.