Sr. Manager, Global Product Tech Support - Onsite

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Sr. Manager, Global Product Technical Support, Clinical IT for Beckman Coulter Microbiology responsible for our support roadmap and value proposition for the combined offering for our middleware and digital solutions. In your team, you will focus on downstream - and upstream activities for BEC middleware (software) and customer IoT solutions. To be successful you deliver on year-over-year incremental improvements for three major areas: New product development, life cycle management and customer technical inquiries and escalations. Finally, you develop and implement a strategy of where these expertise’s exists.

This position is part of the Global Product Technical Support (GPTS) and you will lead 7 clinical IT specialist located in United States and in Europe.

This position will be onsite at our facility in Sacramento CA.  Reporting to the Vice President of R&D.

At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. If you thrive in a leadership role, are passionate about developing people and continuous improvement, and want to work develop novel solutions to address the global health threat of antimicrobial, please read on.

In this role, you will have the opportunity to:

• Provide strategic and tactical direction to the clinical IT technical support

• Own new product development (NPD) technical support deliverables for CIT

• Life Cycle Management (LCM) to improve customer experience and drive improvements

• Develop and implement sustainable processes

• Enforces regulatory compliance as required by the QA/RA department

• Coordinate service assistance among Business Units as emergency dictates

• Accountable for GPTS  budget planning and management while relentlessly focusing on attracting and developing talent, building organizational capability and high-performing, diverse R&D teams.

The essential requirements of the job include:

• Bachelor's degree with a technical major (such as engineering or computer science) with 12+ years of experience OR Master's degree with 10+ years of experience.

• Experience" is defined as measurable years of experience in digital product and/or services, 5+ years of which is experience with digital healthcare

• 5+ years of people leadership, specifically managing technical IT team

• Experience with complaint handling with Customer focus and use of Voice of Customer

• Demonstrated ability to build strong team, organizational and talent development

• Deep knowledge of IoT, networks, IT and Cyber Security

Travel Requirements:

• This position requires up to 30% domestic & international travel, which includes overnight stays.

It would be a plus if you also possess previous experience in:

• Understanding of the diagnostics industry, the market and the key middleware players is an advantage.

• Microsoft Systems Administration/System Engineer certification will be an asset

The salary range for this role is $175K-$200K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay. #L1-WT1

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. 

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.