Revenue Protection & Security Analyst

Revenue Protection & Security Analyst

Arriva Rail London

Southwark, London/ Hybrid

Closing Date: 9/7/2025

Arriva Rail London is an industry-leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL) and is part of the Arriva group.

Here at Arriva, we are on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 14 different European countries every year. We have a vision to help shape a future where passenger transport is the best choice, through digitisation, sustainability, and continuous improvement, we want you to join us at the forefront of the passenger transport industry!

Are you a railway customer experience professional who has always had an interest in Data & Analytics?

Are you looking for a new opportunity where you can thrive in a high-performance environment?

Would you like FREE TfL travel for you and another person, as well as a wide range of other benefits?

Then this is the role for you!

Arriva Rail London’s Revenue & Protection team are on the hunt for a Revenue Protection & Security Analyst!

The ideal individual will either come from a railway customer experience/ revenue protection background or will be highly skilled in analytics.

If you're someone who pays attention to detail, enjoys solving problems, and wants to play a meaningful part in how we protect and improve our railway services, we’d love to hear from you.

What you’ll be doing:

• You will be monitoring and interpreting a wide range of data sources, from gate line and ticket machine availability to customer surveys, crime reports, and fare evasion trends.

• This individual will be creating clear and insightful reports daily, weekly, and periodic that highlight key patterns, risks, and opportunities for improvement.

• You will help to shape our revenue protection strategy by analysing ticketless travel data, passenger flows, and expected revenue.

• Identification of fare evasion hotspots will be another key part of this role, guiding the deployment of frontline resources, including at stations not operated by us directly.

• You will investigate incidents of fare evasion or antisocial behaviour using reports from staff, customers, and internal systems.

• This individual will work closely with Communications and frontline teams to keep revenue protection and safety top of mind.

• You will collaborate with the Performance team to support wider business improvements.

• Tracking the use of staff travel passes will be another key part of this role, to spot patterns and help prevent misuse.

• You will also be responsible for analysing data related to crime, trespass, and other safety issues to support a safer network for everyone.

• This individual will contribute your insights to a team that values practical, data-led action—and where your work directly supports better service for our customers.

What we need from you:

• Experience in a face-to-face customer service role, with a confident and approachable manner.

• Proven ability to work effectively with multiple stakeholders across various teams.

• Solid understanding of railway laws, bylaws, rules, prosecution policies, and court procedures.

• Familiarity with railway security requirements and objectives.

• A strong grasp of health and safety practices in the workplace.

• Good knowledge of station operations, ticketing systems, and railway geography.

• Understanding of revenue protection, including processes related to investigations and prosecutions.

• Awareness of the ARL Ticketing and Timetable regime (ARL TT) is a plus.

• Knowledge of broader railway operations and how services are delivered.

• Strong analytical thinking and numerical skills, with attention to detail.

• Excellent written and verbal communication skills.

• Confident IT user with the ability to learn new systems quickly.

• Flexible and well-organised, with the ability to manage and prioritise tasks effectively.

What you’ll get from us:

• Free Travel for you and a nominated person at your address on TfL Network - this alone worth total £5,200 per annum

• Discounts on European rail services after 1 year of service

• Free travel on Arriva branded rail services around the country

• 75% discount off of season tickets on other Train Operating Companies

• Arriva Village - web based discounts on various products/services on the high street

• Employee Assistance Programme - 24hr helpline, covering a multitude of subjects

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success...

If you require any reasonable adjustments to be made to the application or interview process, please don’t hesitate to let us know.