Manager- IT Infrastructure

Responsibilities:

Infrastructure Management:

• Design, implement, and maintain IT infrastructure systems including servers, storage, networks, and cloud services.

• Monitor system performance and proactively address potential issues to minimize downtime.

• Ensure high availability, scalability, and reliability of IT systems to support business operations.

Team Leadership and Collaboration:

• Lead and mentor a team of IT professionals, including network engineers, system administrators, and support staff.

• Foster collaboration with other departments to align infrastructure solutions with organizational needs.

• Manage relationships with third-party vendors and service providers.

Security and Compliance:

• Implement and manage security measures to protect systems and data against cyber threats.

• Ensure compliance with regulatory requirements and industry standards (e.g., GDPR, HIPAA, ISO).

• Conduct regular security audits and risk assessments.

 Project Management:

• Plan and execute IT infrastructure projects, including upgrades, migrations, and new technology implementations.

• Manage budgets, timelines, and resource allocation for infrastructure projects.

• Prepare detailed project documentation and reports for stakeholders.

Strategic Planning:

• Develop and execute a strategic roadmap for IT infrastructure, aligning with the organization's long-term objectives.

• Assess and recommend emerging technologies to improve efficiency and scalability.

• Evaluate and negotiate vendor contracts for hardware, software, and cloud services.

Operational Support:

• Oversee help desk operations and ensure timely resolution of IT issues.

• Manage disaster recovery plans and backup strategies to mitigate risks.

• Establish and document standard operating procedures for infrastructure management.

Minimum Qualifications (Key Responsibilities):

• Minimum 7 years of experience in a medium to large organization in IT Infrastructure role with at least 2 years in a managerial position.

• Proven work experience and deep knowledge of many of the following technologies in a medium to large enterprise environment: virtualization such as Vmware Esxi, Ovirt, Open source technologies including Linux RedHat, Ubuntu, MySql, Postgres, Apache, …

• Understandings on Microsoft operating systems, Active Directory & services, Azure, AWS, DNS, DHCP.

• Strong understanding of ITIL principles and enterprise-level system management.

• Familiarity with cybersecurity principles.

• Disaster recovery planning experience.

Desired Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• Proven experience managing hybrid environments (on-premise and cloud).

• Relevant certifications such as ITIL, PMP, CCNP, AWS/Azure certifications, or CISSP.