Senior Manager, IT Security

Responsibilities:

• Responsible for overseeing the end-to-end delivery of Managed Security Services (MSS) to corporate customers, ensuring service level agreements (SLAs) are met, and maintaining high customer satisfaction.

• Acts as the primary point of escalation for customers, coordinates between SOC teams, and drives continuous service improvement.

• Conduct regular service reviews with customers to discuss performance, incidents, and improvement opportunities

• Work closely with Information Security Analysts, Incident Responders, and Threat Intelligence teams to ensure timely detection, analysis, and response to security incidents

• Oversee major security incident management, ensuring proper communication and resolution.

• Lead 7x24 team of analysts to monitor managed security service workflows, ticket queues, and response times to optimize efficiency

• Develop and deliver monthly/quarterly service reports (e.g., security incidents, threat trends, SLA compliance)

• Identify gaps in security monitoring and response** and drive process improvements

• Manage relationship with customer’s security operation team to maintain a cohesive operations

• Develop and motivate sub-coordinates to uplift their performance through training, coaching, teamwork and organizing sectional activities

• Ensure a smooth and effective Tier 2 Operation Support especially focusing on incident, problem and change management

Requirements:

• Bachelor Degree holder or higher in cybersecurity, information technology or related field

• 8 years of experience in cybersecurity

• Certification required: ITIL v4, CISSP, CISM, or ISO 27001 LI

• PMP, or Prince2 is beneficial

• Solid background in SIEM, EDR and Vulnerability Management

• Strong knowledge in implementing managed security services is desirable

• Strong knowledge of ISO standard in security control

• Excellent interpersonal and presentation skills, mature, dedicated and self-motivating attitude

• Excellent client services and able to work under pressure

• Proficiency in spoken and written in both Chinese and English