IT Manager (Line Manager)

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

✅ Daily and Monthly Responsibilities: ✔️ Develop, document, and continuously improve IT processes and workflows to ensure efficiency and scalability.Implement and oversee IT service management (ITSM) best practices, ensuring smooth IT operations. ✔️ Establish KPIs and performance metrics for IT services and infrastructure management. ✔️ Define and enforce incident, change, and problem management processes based on industry best practices (e.g., ITIL). ✔️ Oversee the design, deployment, and maintenance of IT infrastructure, including servers, networks, storage, and cloud environments. ✔️ Ensure high availability, performance, and security of IT systems. ✔️ Lead IT modernization efforts, including automation, cloud adoption, and virtualization. ✔️ Manage IT asset lifecycle, ensuring proper procurement, utilization, and decommissioning. ✔️ Ensure IT operations comply with regulatory and legal requirements across different markets.Implement and maintain security controls, policies, and frameworks to meet regulatory standards (e.g., GDPR, ISO 27001, PCI DSS, SOC 2). ✔️ Collaborate with compliance teams to address audit requirements and mitigate IT-related risks. ✔️ Oversee data protection and disaster recovery planning to ensure business continuity. ✔️ Plan and execute IT projects, upgrades, and migrations, ensuring timely and cost-effective delivery. ✔️ Manage relationships with vendors and service providers, negotiating contracts and ensuring SLA compliance. ✔️ Evaluate and integrate new technologies to improve IT efficiency and security.   ✅ Requirements: ✔️ Proven experience (3 + years) in IT management, with a strong focus on IT infrastructure and process organization. ✔️ Deep technical knowledge in servers, networking, cloud environments (AWS, Azure, GCP), and virtualization (VMware, KVM, Docker, Kubernetes). ✔️ Experience working in regulated environments with compliance frameworks such as ISO 27001, GDPR, PCI DSS, SOC 2. ✔️ Strong understanding of IT service management (ITSM), automation (Ansible, Terraform), and monitoring tools (Prometheus, Zabbix, Grafana). ✔️ Excellent leadership skills, with experience managing DevOps teams and organizing IT operations. ✔️ Strong problem-solving abilities, with a structured approach to incident and change management. ✔️ Relevant certifications (e.g., ITIL, PMP, CISSP, AWS Solutions Architect) are a plus.   ✅ We offer excellent benefits, including but not limited to: 🧑🏻‍💻 Learning and development opportunities and interesting, challenging tasks. 📚 Opportunity to develop language skills, with partial compensation for the cost of English classes (for localisation purposes). 🏥 Global coverage health insurance. 📈 Competitive remuneration level with annual review. 🤝 Team-building activities.

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