IT Operations Manager, TS/SCI with Poly, San Antonio, TX

IT Operations Manager, TS/SCI with Poly, San Antonio, TX

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Job Family Definition:

Responsible for business as well as team management. Also responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method. May perform responsibilities as a member of an Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer projects.

Management Level Definition:

Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director. 

Clearance required: TS/SCI with Full Scope Poly

Location: San Antonio, Texas

On-site work is required, 5 Days a week. Flexible start hours. Data Center hours are 6am to 6pm.

Must be flexible for after hours urgent matters

Responsibilities:

• Established people leader and program manager experience required
• Supervise and coordinate the activities of site personnel. Responsibilities include training employees, assigning and directing work, determining work schedules, monitoring and assessing work, resolving problems, and communicating necessary information on an ongoing basis.
• Ensure contract performance efficiency. Coordinate technical and administrative operations at the site to ensure timely availability of program deliverables to meet specified operational requirements and service level agreements.
• Create an environment where safety and security are prioritized in all aspects of datacenter activities. This includes physical safety measures, data security protocols, and compliance with relevant regulations and standards.
• Oversee the various services provided by the datacenter, including overseeing spare supply chain logistics and rack delivery logistics to ensure smooth operations, and being involved in the deployment of hardware, software, or any other resources within the datacenter.
• Working closely with different customer business units to understand their requirements and ensuring that the datacenter services meet their needs. This involves effective communication, coordination, and collaboration.
• Monitoring and managing service levels to meet the expectations of internal and external stakeholders. Set performance metrics, track progress, and implement improvements to enhance service delivery.
• Regularly assess the ongoing operations within the datacenter, identifying issues or areas for improvement, and taking corrective actions to maintain or enhance operational stability.
• Reinforce quality compliance and expectations for the datacenter teams by implementing quality standards and processes, conducting training, and ensuring that teams adhere to established standards.

Knowledge and Skill Desired:

• 5+ years experience  working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
• Certified Data Center Professional certification
• Understanding of HPE internal support processes
• Knowledge of Information Technology Service Management and ITIL
• Experience working in customer environment
• Experience with Microsoft Project, ServiceNow, Jira

Education:

• Bachelors Degree in computer science, engineering or related technical discipline or equivalent industry and/or work experience
• Experience with Microsoft Project, ServiceNow, Jira PMP certification

•  Certified Data Center Professional certification  

• Security+ or CISSP certified

• CompTIA Server +

• PMP Certified or equivalent IPMA or AIPM certification a plus
• Knowledge of Information Technology Service Management and ITIL desired, ITIL Certificate a plus

#unitedstates

#federalcleared
 

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates

#operations

Job:

Services

Job Level:

Manager_1

    

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $89,400.00 - $206,500.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.