Principal Security Engineer

Job Description

Threat Prevention Engineering, a core pillar of the Cyber Defence Fusion Center at Zendesk, is a globally distributed team of passionate, motivated, and focused security engineers. We understand how to build comprehensive and scalable security solutions and enjoy leveraging creative & innovative approaches to deliver the most effective and efficient security solutions. As a thriving and growing team, we have an opportunity for you, an experienced security engineer, to join us. If you are passionate about designing & developing creative solutions from the ground up that solve real-world security problems, then this role could be a great next step in your career!

What you get to do every day:

• Design and build advanced, cloud-based threat prevention infrastructure tailored to our SaaS environment, ensuring scalability, efficiency, and resilience.

• Develop solutions that enable proactive defense of the Zendesk business using Go, Python, Java, and other coding languages.

• Integrate various security tools and technologies to create a cohesive and effective threat prevention ecosystem.

• Review projects to identify risks and suggest ways to manage those risks.

• Analyze intricate problem statements and diverse use cases to develop & implement robust Cyber Security solutions that address our organizational needs.

• Influence our partners to drive security control improvements throughout the business.

• Collaborate with DevOps, software engineering, IT, and compliance teams to integrate security best practices and advance our cybersecurity capabilities.

• Evaluate and enhance existing security measures, staying abreast of the latest cybersecurity trends and technologies.

 

What you bring to the role:

• A team first, collaborative approach.

• The ability to influence other teams without direct authority.

• Excellent problem-solving skills and self-motivation to learn and upskill regularly.

• Strong written and verbal communication skills to complete an ability to work in a global, asynchronous manner.

• At least 10 years of experience in Security, with at least 5 years of cloud infrastructure development, software engineering, and SaaS security.

• Extensive experience with enterprise security tools and technologies.

• Programming experience involving real-world development.

• Strong understanding of AWS products and services, their unique risks, and how to address those risks.

• Excellent analytical and problem-solving skills with a capability to innovate and create custom solutions.

Nice to have:

• AWS certifications or other cloud based certifications.

• Security certifications such as SABSA, CISSP, GSEC, GWEB, GPEN, OSCP, CEH, CCSP, etc.

• Experience designing, managing, and securing data lake solutions, such as Snowflake.

• Involvement in local or regional security user groups or conferences.

The US annualized base salary range for this position is $183,000.00-$275,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.