CIAM and Automation Solutions Engineer

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Job Purpose

The CIAM (Customer Identity and Access Management) and Automation Solutions Engineer is responsible for designing, developing, and maintaining software and systems that support the Information Security Department's tools, initiatives, and Identity and Access Management (IAM) technologies. The Engineer will help to develop technical solutions to decrease response times by automating repeatable tasks. The CIAM and Automation Solutions Engineer will work with a variety of information security and IAM technologies to ensure secure, efficient, and compliant business operations.

Essential Responsibilities

• Designs, develops, and implements solutions and systems to enhance Information Security and business operations.

• Identifies, assesses, and communicates risks relating to data, systems, and personnel while providing guidance on changes to reduce risk.

• Supports, manages, and optimizes a variety of applications and platforms, ensuring optimal performance and security.

• Collaborates with cross-functional teams to gather requirements and deliver effective, scalable solutions.

• Drives process improvements and automation initiatives to increase efficiency and reduce manual effort.

• Troubleshoots, resolves, and documents technical issues.

• Stays current with emerging technologies, industry trends, and best practices in information security and software development.

• Documents processes, technical design, configurations, and changes in accordance with organizational standards.

• Integrates tools and technologies (such as Active Directory, Security Automation Tools, IAM solutions, Azure, Entra ID, and API’s or similar) with enterprise applications.

• Develops and maintains custom scripts, APIs, and automation workflows.

• Experience in identity and access management, with a focus on Privileged Access Management (PAM), Multi-Factor Authentication (MFA), Identity Governance and Administration (IGA), and Digital Certificate Management Lifecycle.

• Understands identity Protocols and technologies: OpenID Connect (OIDC,) OAuth, SAML, AD-Fed, API Gateways, SCIM, and platforms such as Ping Identity, Okta, MS Entra, and ForgeRock.

• Responsible for enforcing company policies and procedures.

Other Duties

• Extended hours, including on-call may be required.

• Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Understanding of networking technologies and protocols that make up an enterprise environment.

• Experience deploying and managing cloud-based infrastructure.

• Understanding of software development methodologies and secure coding practices.

• Ability to work independently and collaborate effectively with a team.

• Able to work within established configuration and change management policies to ensure awareness, approval, and success of modifications to the environment.

• Excellent communication skills and ability to communicate effectively with technical and non-technical staff.

• Development experience primarily in, but not limited to, Java, Python, and PowerShell.

• In-depth knowledge of authentication, authorization, and user lifecycle management.

• Ability to analyze business requirements and translate them into effective solutions.

• Familiar with the concepts of continuous integration and development (CICD) pipelines.

• Detail-oriented with strong analytical skills.

• Experience in completing technical documentation.

• Technical aptitude for troubleshooting inefficiencies with operation/production activities.

• Familiar with Agile methodologies.

• Familiar with common computing platforms including Windows, Linux, and Mainframe.

• Familiar with other Enterprise Technologies including SQL, LDAP, and Privileged Access Management.

• Experience with security automation tools and platforms (e.g., SOAR, SIEM, IAM).

Qualifications

• Bachelor's Degree and/or equivalent experience required.

• 5+ years of Information Technology experience required.

• 5+ years of developing scripts or automation required.

• 5+ years of Information Security or equivalent experience required.

• CISSP Certified Information Systems Security Professional preferred.

We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.