Senior Director of Technology

Position Title: Senior Director of Technology

Organization: Jewish Family Service of San Diego

Department: Information Technology

Position Type: Full-Time (37.5+ hours/week), Exempt

Work Setting: Fully Onsite

Reports To: Vice President of Operations and Organizational Capacity

Pay Range: $120,00 -$150,000/year

*Applications for this position will be closed on Friday, July 18, 2025.

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

The Senior Director of Technology provides leadership, vision, and strategic direction for all technology initiatives across Jewish Family Service of San Diego (JFS). This role oversees IT operations, infrastructure, cybersecurity, and digital innovation to ensure that systems, tools, and services align with organizational goals and support high-impact community programs. The Senior Director partners with leadership to enhance efficiency, strengthen data and system security, and lead a service-oriented IT team committed to operational excellence.

Responsibilities:

Strategic & Operational Leadership

• Oversee the planning and execution of technology strategies that support the organization’s mission and operational goals
• Manage IT team structure, staffing needs, and performance reviews; identify gaps in skills or knowledge and support professional development
• Develop and maintain the IT department budget and ensure responsible resource allocation

Technology Infrastructure & Asset Management

• Lead oversight of all IT infrastructure, including equipment, software, and network systems across the organization
• Maintain systems for device and endpoint management, monitoring, and compliance (e.g., Intune or similar platforms)
• Ensure effective backup, disaster recovery, and business continuity plans are in place and tested regularly
• Manage vendor relationships and maintain current records on contracts, renewals, pricing, and service level agreements (SLAs)

Cybersecurity & Compliance

• Oversee the implementation of cybersecurity policies and identity access management systems
• Ensure the organization is aligned with standards such as HIPAA, CIS Controls, or other relevant frameworks
• Regularly audit access, monitor incidents, and lead efforts to mitigate risks to critical business services

Service Delivery & Helpdesk Oversight

• Provide oversight of IT service delivery, including helpdesk operations and user support
• Monitor service metrics and ensure timely, high-quality support across departments
• Work closely with key stakeholders to identify and resolve recurring IT challenges

Innovation & Digital Transformation

• Identify and recommend emerging technologies to improve organizational efficiency, cost-effectiveness, and service delivery
• Support digital transformation initiatives that modernize internal systems and improve staff and client experiences

Documentation & Knowledge Management

• Ensure comprehensive and up-to-date documentation of systems, procedures, and configurations
• Centralize IT knowledge in an accessible and well-maintained environment to support internal continuity

Skills/Experience/Abilities That Are a Must-Have:

• 10+ years of progressive IT experience, including 5+ years in a senior leadership capacity
• Proven experience managing IT operations, infrastructure, budgets, and vendor relationships
• Strong technical knowledge of cloud platforms (e.g., Microsoft 365, Azure), enterprise systems, and cybersecurity principles
• Experience with endpoint and systems management platforms (e.g., Microsoft Intune, RMM/MDM tools)
• Excellent leadership, interpersonal, and communication skills, with the ability to collaborate across all levels of an organization

Core Competencies

• Strategic Thinking
• Change Management
• Leadership through Example
• Ethical Stewardship
• Operational Excellence
• Collaboration & Communication
• Results-Driven Mindset

Skills/Abilities We’d Like You to Have:

• Experience working in a nonprofit or human services organization
• Familiarity with nonprofit-specific systems (e.g., client service databases, program tracking, compliance reporting)
• Professional certifications such as CISSP, PMP, ITIL, or CISM
• Bachelor’s degree in information technology, Computer Science, Business, or a related field is preferred; a Master’s degree is an added advantage

Important Notice:

Please submit a resume and cover the letter with your application.

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.