Technical Sales Engineer

Who we are:
Ambient.ai is a unified, AI-powered physical security platform helping the world’s leading enterprises reduce risk, improve operational efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations, rely on Ambient.ai to modernize their physical security infrastructure.

Our platform uses advanced AI and computer vision to seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95%, Ambient.ai allows security teams to focus on real threats and prevent incidents before they occur.

Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company on a mission to make every security incident preventable.

We’ve found that in-person time meaningfully supports collaboration, creativity, and team alignment. Our engineering, product, design, and marketing teams work from our Redwood City office 3 days per week. All other Bay Area employees join on Fridays to stay connected and close out the week together.

Ready to learn more? Connect with us on LinkedIn and YouTube

About the role:

We’re looking for a driven and detail-oriented Technical Sales Engineer (TSE) to join us in our mission to prevent every security incident possible. In this pre-sales support role, you’ll play a critical part in winning over Fortune 500 customers by supporting pilots, deploying and configuring hardware, and helping articulate the technical value of Ambient.ai’s platform.

You’ll be a key technical resource, partnering with Sales Engineers as the primary technical point of contact. You’ll assist in executing pilot evaluations, responding to RFPs, building customized demos, and supporting other pre-sales activities. You’ll take ownership of configuring server hardware, coordinating onsite delivery and connectivity, and remotely setting up the Ambient.ai software. You’ll also collaborate closely with Product and Engineering to capture field feedback, drive product improvements, and maintain demo environments with enhancements, bug fixes, and new content.

What you’ll do:

• Partner with Sales Engineers to configure pilots and support complex, multi-stakeholder deals

• Assist in the successful deployment of technical pilots (proofs of concept/proof of value) with enterprise customers

• Collaborate cross-functionally with Product, Customer Success, and Engineering to influence the roadmap and serve as the voice of the customer

• Support compelling product demos and presentations for both technical and non-technical audiences, clearly articulating Ambient.ai’s differentiated value

• Help win deals through thoughtful preparation, technical precision, and a consultative problem-solving approach

• Build trust with customers by providing technical expertise, addressing inquiries, and offering tailored solutions

What you’ll bring:

• 1–3+ years of experience supporting or selling enterprise technology, particularly in SaaS and/or innovative hardware-based solutions

• Bachelor’s degree in Computer Science or a related technical field

• Excellent written and verbal communication skills with a strong troubleshooting mindset

• Self-motivated, driven, and competitive with a passion for solving meaningful problems

• Customer-first attitude with a blend of technical knowledge and cross-functional collaboration skills

• Proficiency with the command line and basic Bash scripting; familiarity with container technologies

• Foundational networking experience (e.g., assigning IPs/masks/gateways to NICs, configuring VLANs, understanding L2 vs. L3 networking, and physical vs. logical network isolation)

Bonus Points For:

• Experience with cloud platforms such as GCP, AWS, or Azure

• Familiarity with physical security technologies like security cameras and PACS (physical access control systems)

Salary and Equity:

At Ambient.ai, we take a market-based approach to compensation. Final offers are based on job-related skills, experience, location, and internal equity.

Base salary is just one part of our total rewards package, including stock options and the opportunity to share in the company’s growth.

The starting base salary range for this role is in Redwood City, CA: $115,000 - $130,000 + commission

Why join us:

• We are creating an entirely new category within a $120+ billion physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible

• We partner with an incredible customer roster of F500 companies, including Adobe, VMware, ServiceNow, and SentinelOne

• Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company

• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)

• We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles depending on customer demand)

• The latest tech and awesome swag will be delivered to your door

• Enjoy a full range of opportunities to connect with your awesome co-workers

• We love to hike, are foodies, and love music!

#LI-Hybrid

Ambient.ai is proud to be an Equal Opportunity Employer.  Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.