Lead Adv Network Tech Support

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

As a Lead Adv Network Tech Support, you will be responsible for leading the introduction and integration of new technology platforms and features into ATTs distributed real-time network environment and delivers the highest-level network technology support within ATTs technology support structure.

Position will fill a key leadership role in the areas of:

Network Cloud D2 network certification DATEC function which provides onsite resolution support for our external business customers, network issues and well as managing higher bandwidth circuit troubles working through the complexity of isolating end-to-end service issues SDN and DWDM core fiber route expansions

In this role, it will require technical expertise of the Network Cloud, Mobility, and Wireline network architectures. Understand the network components, services, and equipment interdependencies.  And have strong interpersonal skills to interact with all levels within a customer’s company as well as within our own internal organizations.  With increasing network support demands and design complexities the candidate requires the appropriate in-depth technical competency to contribute during the technology insertion phase as well as provide prompt Tier 3 maintenance support after in-production turnup of the above platforms.

The candidate will be expected to provide:

• Onsite expert level FFA support

• Perform flawless execution of life cycle maintenance activities

• Collect and analyze complex technical data

• Perform trend and root cause analysis

• Lead the development and implementation of corrective action plans

• Manage test set configuration and operations

• Design organizational cross-training objectives

• Act as a peer mentor on existing and evolving technologies

Key Roles and Responsibilities:

• Perform equipment certification testing

• Evaluate, manage, and develop mitigation solutions for new technology introduction risks

• Responsible for the development, testing and handoff of detailed methods and procedures for new technology introduction to partner implementation organizations

• Develop troubleshooting guides and provide coaching for new technology and designs

• Key network support functions include, but not limited to, resolving critical outages, evaluating failure modes, and involvement in root cause analysis investigations

• Provide tier 3 field support for overall health of the end-to-end network participating in problem determination and resolution of chronic issues

• May, at times, require 24x7 calls from escalating organizations

• Provide the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time, directing the activities of technical resources from Tier 2, CTO, and the vendors to restore service

• Drive problem management initiatives to solve complex issues that span multiple organizations which may include problem recreation, identification of fixes, certification of fixes and/or design changes and define the least intrusive recovery processes

• Participate with cross-functional teams in support of technology insertion and root cause analysis investigations and may be involved as a technical subject matter expert on special projects

• May interact with customers virtually or on customer premise to resolve root cause of a customer impacting trouble
   

Required Experience:

• 5-8 years experience; Technical Career Pathway (TCP) role

Required Qualifications:

• Expert knowledge of Ethernet Layer-2 networks

• Proficiency with IPAG Edge devices (eMux, EMT, NTE)

• Advanced troubleshooting, restoration, and root cause analysis capabilities

• Proficiency in scripting languages to automate tasks and improve efficiency

• Skilled in Unix/Linux command-line interface (CLI) usage

• Expertise in packet capture and analysis with tools like Wireshark

• Strong customer service and interpersonal communication skills

• Skilled in deployment and maintenance of complex network environments

• Highly detail-oriented with strong skills in documentation and configuration management

• Adherence to hardware/software standardization and change management processes

Desired Qualifications:

• Self-motivated and able to work independently without direct supervision

• Preferred networking certifications: CCNA, CCNP, CCIE, A+

• Knowledgeable in evolving and hardening network infrastructure for routing and switching environments

• Experience with vulnerability management and security threat mitigation using scanning tools (e.g., Tenable)

• Experience collaborating cross-functionally with technical architecture, corporate security, planning, and engineering teams

• Experience in equipment and software certification testing, including evaluation and management of risks related to new technology introduction

• Experience developing procedures, testing, training, and handing off detailed methods and procedures for introducing new technology to partner implementation teams

• Ability to develop troubleshooting guides and deliver coaching or training for new technologies and network designs

• Leadership in managing troubleshooting sessions during high-pressure situations

• Collaborative team player with strong verbal and written communication skills

Desired Education:

• Bachelor’s Degree in Engineering, Math or Science preferred

Supervisory: No.

Our Lead Adv Network Tech Support earns between $116,700 - $196,100 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:  

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us?  Apply now!

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

#LI-Onsite – Full-time office role

Weekly Hours:

40

Time Type:

Regular

Location:

Sacramento, California

Salary Range:

$116,700.00 - $196,100.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.