Manager, Incident Response

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Position Overview and Objective

The Manager, Incident Response leads a team of 4-10 incident response specialists. This team is a hybrid team that has forensic and restoration focused team members. The incident response team lead is responsible for training and enabling their team to deliver world class incident response work.

Primary Responsibilities and Duties

• Manage and assigned specific cases to each team member based on skillset and availability.

• Manage cases properly to ensure each team member is billable and develops the proper skills.

• Assign a senior (principal or senior) and a junior (analyst or associate level) to each case to be the main contributors.

• Approve team’s weekly time entries.

• Ensure incident response work is conducted at an industry leading quality level by your team to keep partners excited to work with Arctic Wolf incident response.

• Validate and review technical work on each case, especially when the incident response team member cannot provide specific findings on a case.

• When needed based on case volume, type of case, or at the Director’s request, step in to scope and lead new incident response engagements.

• Monitor and understand the status of all cases across your incident response teams to ensure that you are ready to step in when you recognize and issue or are asked to step in by an engagement lead/team member.

• Assist with cyber extortion negotiation strategy and approve negotiation strategies across cases.

• Maintain the technical abilities to conduct advanced forensic analysis and contribute to the most complex cases that your team has. Whenever you are involved in a forensics case, you will be training other team members to advance their skill set.

• Be able to devise advanced and complex incident response plans for clients during incidents.

• Review incident response reports for cases before they are delivered to the client/counsel.

• Responsible for team hitting utilization goals.

• Participate in weekday escalation on call schedule.

• Participate in weekend on call schedule.

• Participate in holiday on call schedule.

• Conduct team performance reviews.

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees 

• Flexible time off and paid volunteer days 

• RRSP and 401k match 

• Training and career development programs 

• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services 

• Robust Employee Assistance Program (EAP) with mental health services 

• Fertility support and paid parental leave 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.  

Security Requirements  

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 

• Background checks are required for this position.  

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.