Oracle EBS & Hyperion Support Engineer (Financial Systems, Oracle DBA, Incident Resolution)

Job Summary

Synechron is seeking a seasoned Oracle EBS & Hyperion Level 2 Support Engineer with extensive experience in Oracle Financials, Oracle E-Business Suite (EBS), Hyperion, and related tools. The incumbent will serve as a key support figure for enterprise financial systems, addressing complex incidents and supporting system stability, performance, and security. This role ensures ongoing operational excellence, facilitating seamless financial processes, and supporting business growth through reliable technical support.

Software Requirements

Required Software Skills:

• Oracle E-Business Suite (core modules like GL, AP, AR, Fixed Assets, Project Accounting)
• Oracle Hyperion (HFM, Planning, FCCS, ARCS)
• Oracle Database (SQL, PL/SQL, RMAN)
• Support and monitoring tools for Oracle environments
• Operating systems: UNIX/Linux
• Incident & Change Management Systems (e.g., ServiceNow)
• Backup/Recovery tools (RMAN)

Preferred Software Skills:

• Oracle WebLogic Server administration
• Oracle Enterprise Manager
• Data Visualization/Reporting tools (e.g., BI Publisher, OBIEE)
• Cloud integrations (Oracle Cloud, AWS, Azure)

Overall Responsibilities

• Provide Tier 2 incident resolution support across Oracle Financials, EBS, Hyperion, and related systems ensuring minimal downtime
• Manage, monitor, and optimize Oracle EBS modules, Hyperion, and Oracle Database environments in production and non-production settings
• Assist with implementing patches, upgrades, and enhancements while maintaining system stability
• Support month-end, year-end, forecasting, and budgeting activities within Hyperion
• Conduct root cause analysis and problem resolution, ensuring recurrence prevention
• Document configurations, support activities, and incidences precisely for audit and knowledge sharing
• Collaborate with cross-functional teams, vendors, and stakeholders for issue resolution and system improvements
• Ensure security configurations are aligned with organizational and compliance standards
• Support disaster recovery and business continuity procedures

Technical Skills (By Category)

Programming Languages:

• Essential: SQL, PL/SQL
• Preferred: Shell scripting, Python for automation

Databases/Data Management:

• Oracle Database (RAC, Data Guard, performance tuning)
• Oracle Data Pump, RMAN utilities

Cloud Technologies:

• Basic familiarity with cloud services like Oracle Cloud, AWS, or Azure (preferred)

Frameworks and Libraries:

• Oracle Middleware components, WebLogic Server, SOA Suite (preferred)

Development Tools and Methodologies:

• Oracle utilities (RMAN, Data Pump, OEM)
• Version control best practices, incident, and problem management workflows
• ITIL Service Management practices

Security Protocols:

• User access security, audit logs, enforcing compliance with regulatory standards like GDPR or CCPA

Experience Requirements

• A minimum of 5+ years supporting Oracle Financials, EBS, and Hyperion environments
• Proven experience with incident resolution, patches, upgrades, and performance tuning
• Deep working knowledge of core modules like GL, AP, AR, Fixed Assets, Project Accounting, and Hyperion financial processes
• Strong grasp of Oracle configurations, system management, and troubleshooting in complex enterprise settings
• Certifications such as OCP (Oracle Certified Professional) or Hyperion certifications are desirable
• Experience in finance, manufacturing, or regulated industries is a plus

Day-to-Day Activities

• Address and resolve escalated issues related to Oracle Financials, EBS, and Hyperion
• Perform system health checks, monitor system metrics, and optimize resource utilization
• Apply patches, updates, and system upgrades aligned with scheduled maintenance windows
• Support month-end, quarter-end, and year-end financial closing processes in Hyperion
• Collaborate with functional teams, developers, and vendors to coordinate incident resolution and system improvements
• Document support activities, configurations, and solutions comprehensively
• Conduct performance troubleshooting and recommend enhancements
• Proactively identify potential issues and lead mitigation efforts
• Contribute to disaster recovery exercises and sustain business continuity plans

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related fields
• Hands-on experience supporting, maintaining, and enhancing large-scale enterprise Oracle systems
• Relevant Oracle certifications (OCP, Hyperion certification) are advantageous
• Good understanding of financial modules and processes within Oracle applications

Professional Competencies

• Analytical and troubleshooting skills for complex enterprise systems
• Effective communicator capable of documenting technical solutions clearly
• Ability to work collaboratively within cross-functional teams
• Adaptability to evolving technology landscapes and changing business priorities
• Strong organizational skills, attention to detail, and process compliance
• Time management skills to handle multiple tasks effectively under pressure

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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